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~subject:"Consumer behaviour"
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Consumer behaviour
Konsumentenverhalten
21
Customer satisfaction
20
Beziehungsmarketing
17
Relationship marketing
17
Dienstleistungsqualität
16
Kundenzufriedenheit
16
Service quality
16
United Kingdom
15
Großbritannien
12
Services
10
Servitization
10
Beschwerdemanagement
9
Bundling strategy
9
Complaint management
9
Leistungsbündel
9
Satisfaction
8
Transformative service research
8
B-to-B-Marketing
7
Business-to-business marketing
7
Customer service
7
Dienstleistungssektor
7
Industrie
7
Kundenservice
7
Manufacturing industries
7
Resources
7
Service industry
7
Capabilities
6
Dienstleistung
6
Lieferantenmanagement
6
Students
6
Supplier relationship management
6
Zufriedenheit
6
Betriebliche Wertschöpfung
5
Business network
5
Complaints
5
Higher education institution
5
Hochschule
5
Resource-based view
5
Ressourcenorientierter Ansatz
5
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12
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Article
22
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20
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20
Aufsatz im Buch
1
Book section
1
research-article
1
Language
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English
22
Author
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Gruber, Thorsten
13
Alkire, Linda
6
Burton, Jamie
6
Szmigin, Isabelle
4
Benoit, Sabine
3
Reppel, Alexander
3
Voss, Roediger
3
Abosag, Ibrahim
2
Bruce, Helen L.
2
Khammash, Marwan
2
Köcher, Sören
2
Myrden, Susan
2
O'Connor, Genevieve E.
2
Zaki, Mohamed
2
Abboud, Liliane
1
Anderson, Sidney
1
Baker, Thomas L.
1
Ball, Joan
1
Benedettini, Ornella
1
Bolton, Ruth N.
1
Buoye, Alexander
1
De Keyser, Arne
1
Dzenkovska, Julija
1
Fombelle, Paul W.
1
Frugone, Fabricio
1
Fuller, Rachel
1
Giebelhausen, Michael
1
Gustafsson, Anders
1
Jenkins, Mason R.
1
Jägel, Thomas
1
Kandampully, Jay
1
Kania, Nathalie
1
Keeling, Kathy
1
Keiningham, Timothy
1
Kowalkowski, Christian
1
Löfgren, Martin
1
Ordenes, Francisco Villarroel
1
Orsingher, Chiara
1
Ou, Yi-Chun
1
Papamichail, Nadia
1
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Journal of business research : JBR
4
European journal of marketing
2
Journal of marketing management : MM
2
Qualitative market research : an international journal
2
The journal of services marketing
2
International journal of services, economics and management
1
Journal of Service Management
1
Journal of international marketing
1
Journal of retailing and consumer services
1
Journal of service management
1
Journal of service research : JSR
1
Managing service quality : MSQ ; an international journal
1
New Developments in Online Marketing
1
The service industries journal
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
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ECONIS (ZBW)
21
Other ZBW resources
1
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1
When good news is bad news : the negative impact of positive customer feedback on front-line employee well-being
Alkire, Linda
;
Burton, Jamie
;
Gruber, Thorsten
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 599-612
Persistent link: https://www.econbiz.de/10011418374
Saved in:
2
Cultural drivers of health engagement
Alkire, Linda
;
Myrden, Susan
;
Köcher, Sören
; …
- In:
Journal of international marketing
31
(
2023
)
1
,
pp. 90-105
Persistent link: https://www.econbiz.de/10014233457
Saved in:
3
Transformative service research and service design : synergistic effects in healthcare
Anderson, Sidney
;
Alkire, Linda
;
Rayburn, Steven W.
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 99-113
Persistent link: https://www.econbiz.de/10011848039
Saved in:
4
The interplay of customer experience and commitment
Keiningham, Timothy
;
Ball, Joan
;
Benoit, Sabine
;
Bruce, …
- In:
The journal of services marketing
31
(
2017
)
2
,
pp. 148-160
Persistent link: https://www.econbiz.de/10011654644
Saved in:
5
Patient experience in the digital age : an investigation into the effect of generational cohorts
Alkire, Linda
;
O'Connor, Genevieve E.
;
Myrden, Susan
; …
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-9
Persistent link: https://www.econbiz.de/10012305914
Saved in:
6
Frontline encounters of the AI kind : an evolved service encounter framework
Robinson, Stacey
;
Orsingher, Chiara
;
Alkire, Linda
;
De …
- In:
Journal of business research : JBR
116
(
2020
),
pp. 366-376
Persistent link: https://www.econbiz.de/10012257622
Saved in:
7
Analyzing customer experience feedback using text mining : a linguistics-based approach
Ordenes, Francisco Villarroel
;
Theodoulidis, Babis
; …
- In:
Journal of service research : JSR
17
(
2014
)
3
,
pp. 278-295
Persistent link: https://www.econbiz.de/10010393230
Saved in:
8
Why do people read reviews posted on consumer-opinion portals?
Burton, Jamie
;
Khammash, Marwan
- In:
Journal of marketing management : MM
26
(
2010
)
3/4
,
pp. 230-255
Persistent link: https://www.econbiz.de/10003984928
Saved in:
9
Why do people read reviews posted on consumer-opinion portals?
Burton, Jamie
;
Khammash, Marwan
- In:
New Developments in Online Marketing
,
(pp. 51-75)
.
2014
Persistent link: https://www.econbiz.de/10010354586
Saved in:
10
Characterizing customer experience management in business markets
Witell, Lars
;
Kowalkowski, Christian
;
Perks, Helen
; …
- In:
Journal of business research : JBR
116
(
2020
),
pp. 420-430
Persistent link: https://www.econbiz.de/10012257638
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