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Consumer behaviour
Beziehungsmarketing
51
Relationship marketing
51
Konsumentenverhalten
46
Customer satisfaction
36
Services
35
Dienstleistungsqualität
34
Kundenzufriedenheit
34
Service quality
34
Dienstleistung
33
Customer experience
28
Kundenintegration
28
Customer integration
27
Dienstleistungssektor
25
Innovation
25
Service industry
25
Service-dominant logic
25
Service-Dominant Logic
22
Sweden
21
Betriebliche Wertschöpfung
20
Schweden
20
Value creation
20
Service innovation
19
Dienstleistungsmarketing
16
Services marketing
15
Dienstleistungsinnovation
14
Innovationsmanagement
14
Innovation management
12
Dienstleistungsmanagement
11
Service management
11
Theorie
10
Theory
10
Customer service
9
Kundenservice
9
Lieferantenmanagement
9
Nachhaltige Entwicklung
9
Supplier relationship management
9
Sustainable development
9
Marketing management
8
Marketingmanagement
8
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Undetermined
31
Free
3
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Article
49
Book / Working Paper
1
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Article in journal
45
Aufsatz in Zeitschrift
45
research-article
3
Aufsatzsammlung
1
conceptual-paper
1
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English
50
Author
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Klaus, Philipp
37
Edvardsson, Bo
13
Kuppelwieser, Volker
8
Manthiou, Aikaterini
7
Bang, Nguyen
4
Tarquini-Poli, Annalisa
4
Maklan, Stan
3
Slåtten, Terje
3
Svari, Sander
3
Svensson, Göran
3
Tronvoll, Bård
3
Van Ha Luong
3
Friman, Margareta
2
Heinonen, Kristina
2
Hickman, Ellie
2
Roos, Inger
2
Alawad, Nawal Ahmed Mostafa
1
Andersson, Per
1
Arsenovic, Jasenko
1
Boujena, Othman
1
Buonamassa, Daniela
1
Campbell, Jeffrey
1
Chen, Cheng-Hao
1
Contreras Ramirez, Germán
1
De Keyser, Arne
1
Echeverri, Per
1
Edwards, Karen
1
Enquist, Bo
1
Firth, Robert
1
Gorgoglione, Michele
1
Gustafsson, Anders
1
Harris, Kim
1
Hollebeek, Linda D.
1
Imhof, Gustavo
1
Jaakkola, Elina
1
Johnston, Robert
1
Keiningham, Timothy
1
Lemon, Katherine N.
1
Liu, Huaming
1
McColl-Kennedy, Janet R.
1
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Journal of retailing and consumer services
10
The journal of services marketing
9
International journal of market research : JMRS ; the journal of the Market Research Society
3
Journal of Service Management
3
Journal of business research : JBR
3
Journal of service management
3
Managing service quality : MSQ ; an international journal
3
International journal of market research
2
Journal of service research
2
Journal of travel and tourism marketing
2
European journal of marketing
1
International marketing review
1
Journal of Services Marketing
1
Journal of consumer behaviour
1
Journal of service research : JSR
1
Marketing letters : a journal of research in marketing
1
Marketing theory
1
The international journal of bank marketing : IJBM
1
The journal of product & brand management
1
The service industries journal
1
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ECONIS (ZBW)
46
Other ZBW resources
4
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1
Where is customer experience (CX) research heading? : a personal commentary
Klaus, Philipp
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 700-705
Persistent link: https://www.econbiz.de/10014314392
Saved in:
2
The case of Amazon.com : towards a conceptual framework of online customer service experience (OCSE) using the emerging consensus technique (ECT)
Klaus, Philipp
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 443-457
Persistent link: https://www.econbiz.de/10010198163
Saved in:
3
Luxury patient experience (LPX) : review, conceptualization, and future research directions
Klaus, Philipp
- In:
The service industries journal
38
(
2018
)
1/2
,
pp. 87-98
Persistent link: https://www.econbiz.de/10011848030
Saved in:
4
New insights from practice : exploring online channel management strategies and the use of social media a market research tool
Klaus, Philipp
- In:
International journal of market research : JMRS ; the …
55
(
2013
)
6
,
pp. 829-850
Persistent link: https://www.econbiz.de/10010230201
Saved in:
5
Are you providing the "right" customer experience? : the case of Banca Popolare di Bari
Klaus, Philipp
;
Gorgoglione, Michele
;
Buonamassa, Daniela
; …
- In:
The international journal of bank marketing : IJBM
31
(
2013
)
7
,
pp. 506-528
Persistent link: https://www.econbiz.de/10010200806
Saved in:
6
Customer experience : are we measuring the right things?
Maklan, Stan
;
Klaus, Philipp
- In:
International journal of market research : JMRS ; the …
53
(
2011
)
6
,
pp. 771-792
Persistent link: https://www.econbiz.de/10010217547
Saved in:
7
It's just not fair : exploring the effects of firm customization on unfairness perceptions, trust and loyalty
Bang, Nguyen
;
Klaus, Philipp
;
Simkin, Lyndon
- In:
The journal of services marketing
28
(
2014
)
6
,
pp. 484-497
Persistent link: https://www.econbiz.de/10010434595
Saved in:
8
Towards a better measure of customer experience
Klaus, Philipp
;
Maklan, Stan
- In:
International journal of market research : JMRS ; the …
55
(
2013
)
2
,
pp. 227-246
Persistent link: https://www.econbiz.de/10009732284
Saved in:
9
Fresh perspectives on customer experience
McColl-Kennedy, Janet R.
;
Gustafsson, Anders
;
Jaakkola, …
- In:
The journal of services marketing
29
(
2015
)
6/7
,
pp. 430-435
Persistent link: https://www.econbiz.de/10011418250
Saved in:
10
Exploring electronic word-of-mouth (eWOM) in the consumer purchase decision-making process : the case of online holidays ; evidence from United Kingdom (UK) consumers
Chen, Cheng-Hao
;
Bang, Nguyen
;
Klaus, Philipp
;
Wu, Meng-Shan
- In:
Journal of travel and tourism marketing
32
(
2015
)
7/8
,
pp. 953-970
Persistent link: https://www.econbiz.de/10011409846
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