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Applying loss aversion to assess the effect of customers' asymmetric response to service quality on post-dining behavioral intentions : an empirical survey in the restaurant sector
Chang, Kuo-chien; Chen, Mu-Chen; Hsu, Chia-lin - In: International journal of hospitality management 29 (2010) 4, pp. 620-631
Persistent link: https://www.econbiz.de/10008758180
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Applying the Kano model and QFD to explore customers' brand contacts in the hotel business : a study of a hot spring hotel
Chang, Kuo-chien; Chen, Mu-Chen - In: Total quality management & business excellence : an … 22 (2011) 1/2, pp. 1-27
Persistent link: https://www.econbiz.de/10008986655
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How social shopping retains customers? : capturing the essence of website quality and relationship quality
Hsu, Chia-Lin; Chen, Mu-Chen; Kumar, Vikas - In: Total quality management & business excellence : an … 29 (2018) 2, pp. 161-184
Persistent link: https://www.econbiz.de/10011854048
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Determinants of customer loyalty for home delivery
Lin, Chin-Sen; Hsu, Chia-Lin; Chen, Mu-Chen - In: International journal of logistics systems and management 22 (2015) 2, pp. 125-154
Persistent link: https://www.econbiz.de/10011455831
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How does gamification improve user experience? : an empirical investigation on the antecedences and consequences of user experience and its mediating role
Hsu, Chia-Lin; Chen, Mu-Chen - In: Technological forecasting & social change : an … 132 (2018), pp. 118-129
Persistent link: https://www.econbiz.de/10011959818
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How a branded website creates customer purchase intentions
Chang, Kuo-Chien; Hsu, Chia-Lin; Chen, Mu-Chen; Kuo, Nien-Te - In: Total quality management & business excellence 30 (2019) 4, pp. 422-446
Persistent link: https://www.econbiz.de/10012199763
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How green marketing, perceived motives and incentives influence behavioral intentions
Chang, Kuo-Chien; Hsu, Chia-Lin; Hsu, Ya-Ti; Chen, Mu-Chen - In: Journal of retailing and consumer services 49 (2019), pp. 336-345
Persistent link: https://www.econbiz.de/10012026003