Similar Search Results

Green practices and customer evaluations of the service experience : the moderating roles of external environmental factors and firm characteristics

Jiang, Wei; Wang, Liwen; Zhou, Kevin Zheng - In: Journal of business ethics : JBE 183 (2023) 1, pp. 237-253

Given that services differ from goods in terms of intangibility, heterogeneity, and inseparability, customers may evaluate green services differently from how they evaluate green goods. Previous research has investigated customers’ perceptions and purchase decisions regarding green products....

Persistent link: https://www.econbiz.de/10014225642

Effect of linguistic disfluency on consumer satisfaction : evidence from an online knowledge payment platform

Zhang, Jin; Li, Xinrui; Zhang, Jilong; Wang, Liye - In: Information & management : the internat. journal of … 60 (2023) 1, pp. 1-12

Persistent link: https://www.econbiz.de/10013534499

The downside of artificial intelligence (AI) in green choices : how AI recommender systems decrease green consumption

Wang, Kai; Lu, Lin; Fang, Junyi; Xing, Yiwei; Tong, Zelin; … - In: Managerial and decision economics : MDE ; the … 44 (2023) 6, pp. 3346-3353

Persistent link: https://www.econbiz.de/10014340932

Effective destination user-generated advertising : matching effect between goal framing and self-esteem

Wang, Lilei; Guo, Ziqi; Zhang, Guangyu; Xu, Xing'an - In: Tourism management : research, policies, practice 92 (2022), pp. 1-13

Persistent link: https://www.econbiz.de/10013326675

Examining the energizing effects of humor : the influence of humor on persistence behavior

Cheng, David; Wang, Lu - In: Journal of business and psychology 30 (2015) 4, pp. 759-772

Persistent link: https://www.econbiz.de/10011413487

How do you really feel? : effect of leaders' perceived emotional sincerity on followers' trust

Caza, Arran; Zhang, Gang; Wang, Lu; Bai, Yuntao - In: The leadership quarterly : LQ ; an international … 26 (2015) 4, pp. 518-531

Persistent link: https://www.econbiz.de/10011376970

Robot service failure : the double-edged sword effect of emotional labor in service recovery

Shi, Yunxia; Zhang, Rumeng; Ma, Chunhao; Wang, Lijie - In: Journal of service theory and practice 33 (2023) 1, pp. 72-88

Persistent link: https://www.econbiz.de/10014301943

The demographic impact of consumer green purchase intention toward green hotel selection in China

Wang, Lei; Wong, Philip Pong Weng; Narayanan, Elangkovan A. - In: Tourism and hospitality research : THR 20 (2020) 2, pp. 210-222

Persistent link: https://www.econbiz.de/10012213275

How does an individual's default behavior on an online peer-to-peer lending platform influence an observer's default intention?

Tang, Ming Feng; Mei, Mei; Li, Cuiwen; Lv, Xingyang; … - In: Financial innovation : FIN 6 (2020) 36, pp. 1-20

Previous studies indicate that individuals’ default behaviors on online peer-to-peer (P2P) lending platforms greatly influence other borrowers’ default intentions. However, the mechanism of this impact is not clear. Moreover, there is scarce research in regard to which factors influence the...

Persistent link: https://www.econbiz.de/10012295978

Attributions of blame for customer mistreatment : implications for employees' service performance and customers' negative word of mouth

Garcia, Patrick Raymund James M.; Restubog, Simon Lloyd D. - In: Journal of vocational behavior 110 (2019) 1, pp. 203-213

Persistent link: https://www.econbiz.de/10012059952