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How customers cope with service failure? : a study of brand reputation and customer satisfaction
Sarkar Sengupta, Aditi; Balaji, M. S.; Krishnan, Balaji C. - In: Journal of business research : JBR 68 (2015) 3, pp. 665-674
Persistent link: https://www.econbiz.de/10010496157
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Impact of other customers in high and low involvement services : moderating role of customer's need for uniqueness
Sarkar Sengupta, Aditi; Sreejesh, S. - In: Journal of Indian business research 9 (2017) 1, pp. 41-58
Persistent link: https://www.econbiz.de/10011761485
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Are cynical customers satisfied differently? : role of negative inferred motive and customer participation in service recovery
Balaji, M. S.; Jha, Subhash; Sarkar Sengupta, Aditi; … - In: Journal of business research : JBR 86 (2018), pp. 109-118
Persistent link: https://www.econbiz.de/10011855231
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Misery loves company : evaluation of negative e-WOM effects at the post-service recovery stage
Sarkar Sengupta, Aditi; Stafford, Marla Royne; Fox, Alexa K. - In: Journal of service theory and practice 34 (2024) 4, pp. 493-518
Persistent link: https://www.econbiz.de/10015055427
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Leveraging customer engagement to improve the operational efficiency of social commerce start-ups
Liu, Zhenyuan; Han, Shuihua; Li, Chao; Gupta, Shivam; … - In: Journal of business research : JBR 140 (2022), pp. 572-582
Persistent link: https://www.econbiz.de/10013040688
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Does strategic management of digital technologies influence electronic word-of-mouth (eWOM) and customer loyalty? : empirical insights from B2B platform economy
Belhadi, Amine; Kamble, Sachin S.; Benkhati, Imane; … - In: Journal of business research : JBR 156 (2023), pp. 1-11
Persistent link: https://www.econbiz.de/10013534277
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Supporting personalized new energy vehicle purchase decision-making : customer reviews and product recommendation platform
Yang, Zaoli; Li, Qin; Charles, Vincent; Xu, Bing; … - In: International journal of production economics 265 (2023), pp. 1-24
Persistent link: https://www.econbiz.de/10014437616
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Quality aspects vs consumption values : what affects intention to book hotels in the post-Covid era?
Ray, Arghya; Gupta, Siddharth; Rana, Nripendra P. - In: Quality management journal : QMJ 30 (2023) 4, pp. 225-243
Persistent link: https://www.econbiz.de/10014373755
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Digital transformation, online advertising, and consumer behaviour
Gupta, Sahil; Paul, Justin; Stoner, Jennifer L.; … - In: International journal of advertising : the review of … 43 (2024) 8, pp. 1439-1462
Persistent link: https://www.econbiz.de/10015194162
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Impact of servicescape dimensions on customer satisfaction and behavioural intentions : a case of casual dining restaurants
Arora, Sonali; Gupta, Rahul; Gupta, Sangeeta; Mishra, … - In: International journal of work innovation : IJWI 5 (2024) 4, pp. 333-346
Persistent link: https://www.econbiz.de/10015210248