Plötner, Olaf; Lakotta, Jan; Jacob, Frank - In: European Business Review 25 (2013) 1, pp. 65-85
Purpose – Customer decision‐making uncertainty (DMU) is a persistent phenomenon in business‐to‐business markets. However, there is substantial variation in the degree to which customers perceive DMU and how suppliers should react to it. The purpose of this paper is to explain variation...