Narrow search
Showing 1 - 7 of 7
Cover Image
Perceived risk for multiple services in the consumer buying cycle
Cunningham, Lawrence F.; Gerlach, James; Harper, Michael D. - In: International journal of information systems in the … 1 (2009) 4, pp. 33-49
Persistent link: https://www.econbiz.de/10003900375
Cover Image
Perceived risk for multiple services in the consumer buying cycle
Cunningham, Lawrence F.; Gerlach, James; Harper, Michael D. - In: Information systems and new applications in the service …, (pp. 309-323). 2011
Persistent link: https://www.econbiz.de/10009124068
Cover Image
A comparison of consumer views of traditional services and self-service technologies
Cunningham, Lawrence F.; Young, Clifford E.; Gerlach, James - In: The journal of services marketing 23 (2009) 1, pp. 11-23
Persistent link: https://www.econbiz.de/10009525777
Cover Image
Consumer views of self-service technologies
Cunningham, Lawrence F.; Young, Clifford E.; Gerlach, … - In: The service industries journal 28 (2008) 5/6, pp. 719-732
Persistent link: https://www.econbiz.de/10003775771
Cover Image
Revisiting the brand luxury index : new empirical evidence and future directions
Conejo, Francisco J.; Cunningham, Lawrence F.; Young, … - In: The journal of brand management : an international journal 27 (2020) 1, pp. 108-122
Persistent link: https://www.econbiz.de/10012297800
Cover Image
The role of service recovery in online privacy violation
Hazarika, Bidyut B.; Gerlach, James; Cunningham, Lawrence F. - In: International journal of e-business research : an … 14 (2018) 4, pp. 1-27
Persistent link: https://www.econbiz.de/10011941255
Cover Image
Toward a luxury service value taxonomy : empirical evidence and future directions
Conejo, Francisco J.; Cunningham, Lawrence F.; Young, … - In: Services marketing quarterly 41 (2020) 1, pp. 1-21
Persistent link: https://www.econbiz.de/10012179198