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Consumer behaviour
Quality management
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Dienstleistungsqualität
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Service quality
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Qualitätsmanagement
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Customer satisfaction
9
Spain
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Beziehungsmarketing
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Electronic Commerce
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Measurement
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Messung
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Nonprofit organization
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Online retailing
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Online-Handel
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Performance measurement
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Performance-Messung
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Share Economy
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Sharing economy
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fulfilment of expectations
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Balanced Scorecard
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Electronic Banking
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Electronic banking
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Environmental management
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Firm performance
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Higher education institution
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Hochschule
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ISO 9001
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Knowledge management
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English
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Marimon, Frederic
8
Mas-Machuca, Marta
4
Amat-Lefort, Natalia
2
Casadesús, Martí
2
Petnji Yaya, Luc Honore
2
Akhmedova, Anna
1
Alonso-Almeida, María del Mar
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Barnes, Stuart
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Bernardo, Merce
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Cristóbal, Eduard
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Total quality management & business excellence
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
1
International journal of market research : JMRS ; the journal of the Market Research Society
1
Journal of business research : JBR
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ECONIS (ZBW)
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The contest determinant of delight and disappointment : a case study of online banking
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
24
(
2013
)
12
,
pp. 1376-1389
Persistent link: https://www.econbiz.de/10010208024
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2
Functional quality and hedonic quality : a study of the dimensions of e-service quality in online travel agencies
Bernardo, Merce
;
Marimon, Frederic
;
Alonso-Almeida, …
- In:
Information & management : the internat. journal of …
49
(
2012
)
7/8
,
pp. 342-347
Persistent link: https://www.econbiz.de/10009696207
Saved in:
3
The revitalising effect of ISO 9001 on dissatisfied customers
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 856-864
Persistent link: https://www.econbiz.de/10010393804
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4
Purchasing behaviour in an online supermarket : the applicability of E-S-QUAL
Marimon, Frederic
;
Vidgen, Richard
;
Barnes, Stuart
; …
- In:
International journal of market research : JMRS ; the …
52
(
2010
)
1
,
pp. 111-129
Persistent link: https://www.econbiz.de/10003944393
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5
Making the long and adventurous journey from quality to loyalty
Marimon, Frederic
;
Mas-Machuca, Marta
;
Llach, Josep
- In:
Total quality management & business excellence
32
(
2021
)
15
,
pp. 1713-1731
Persistent link: https://www.econbiz.de/10012694186
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6
Winning strategies for customer loyalty in the sharing economy : a mixed-methods study
Akhmedova, Anna
;
Marimon, Frederic
;
Mas-Machuca, Marta
- In:
Journal of business research : JBR
112
(
2020
),
pp. 33-44
Persistent link: https://www.econbiz.de/10012230546
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7
Exploring driver and user perspectives of service quality in sharing economy transport platforms
Amat-Lefort, Natalia
;
Marimon, Frederic
;
Mas-Machuca, Marta
- In:
Total quality management & business excellence
34
(
2023
)
11/12
,
pp. 1315-1333
Persistent link: https://www.econbiz.de/10014320290
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8
Fulfilled expectations : key to customer loyalty in digital home-sharing platforms
Marimon, Frederic
;
Amat-Lefort, Natalia
;
Mas-Machuca, Marta
-
2025
Persistent link: https://www.econbiz.de/10015374645
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