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Exploring the impacts of service guarantee strategy
Lee, Kyuho; Khan, Mahmood A. - In: Journal of travel and tourism marketing 29 (2012) 1/2, pp. 133-146
Persistent link: https://www.econbiz.de/10009537257
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A cross-national comparison of consumer perceptions of service recovery
Lee, Kyuho; Khan, Mahmood A.; Ko, Jae-youn - In: Journal of travel and tourism marketing 24 (2008) 1, pp. 1-16
Persistent link: https://www.econbiz.de/10003778618
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Unveiling negative memorable experiences of hotel guests : an innovative algorithmic analysis
Althubiti, Khadija; Alhamadani, Abdulaziz; Khan, Mahmood A. - 2025
Persistent link: https://www.econbiz.de/10015375023