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Impact of service agents on customer satisfaction and loyalty : mediating role of Chatbots
Naqvi, Muhammad Hasnain Abbas; Hongyu, Zhang; Naqvi, … - In: Journal of modelling in management 19 (2024) 2, pp. 470-491
Persistent link: https://www.econbiz.de/10014486823
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To be precise (imprecise) in utilitarian (hedonic) contexts : examining the influence of numerical precision on consumer reactions to artificial intelligence-based recommendations
Zhu, Hong; Zhu, Zimeng; Ou, Yilin; Yin, Ya - In: Psychology & marketing 40 (2023) 12, pp. 2668-2685
Persistent link: https://www.econbiz.de/10014432529
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Beyond the targeted customer : spillover effect through social influence : consumers with weak ties are more effective targets in social advertising
Wang, Zhen-Zhen; Zhu, Zhihua; Xu, Xiaoke; Chao, Naipeng - In: Journal of advertising research 63 (2023) 3, pp. 221-235
Persistent link: https://www.econbiz.de/10014375169
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Consumer click responses to paid ad set strategies of search platforms
Cheng, Ming; Zhu, Zhen - In: The Cornell hospitality quarterly 66 (2025) 1, pp. 95-109
Persistent link: https://www.econbiz.de/10015187654
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Intangible cultural heritage souvenirs : image congruity and brand influence on tourists' purchase intention
Guo, Yanbing; Zhu, Zhuanfa - In: Tourism review 78 (2023) 4, pp. 1203-1216
Persistent link: https://www.econbiz.de/10014323263
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How the construal of power impacts healthy food preference : the mediating role of self-discipline perception
Jiang, Hongyan; Sun, Yudi; Li, Chen; Xu, Mengmeng - In: Asia Pacific journal of marketing and logistics 35 (2023) 8, pp. 1970-1990
Persistent link: https://www.econbiz.de/10014430196
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Building harmonious human-AI relationship through empathy in frontline service encounters : underlying mechanisms and journey stage differences
Yang, Bo; Sun, Yongqiang; Shen, Xiao-Liang - In: International journal of contemporary hospitality management 37 (2025) 3, pp. 740-762
Persistent link: https://www.econbiz.de/10015210264
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The relationship between electronic word-of-mouth, customer loyalty and resistance to innovation
Sun, Yang; Ding, Wenmei; Wang, Xuhui; Ren, Xiaoxue; … - In: Asia Pacific journal of marketing and logistics 36 (2024) 12, pp. 3427-3445
Persistent link: https://www.econbiz.de/10015211018
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Understanding the acceptance of mobile health services : a comparison and integration of alternative models
Sun, Yongqiang; Wang, Nan; Guo, Xitong; Peng, Zeyu - In: Journal of electronic commerce research : JECR 14 (2013) 2, pp. 183-200
Persistent link: https://www.econbiz.de/10009787456
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The dark side of elderly acceptance of preventive mobile health servcies in China
Guo, Xitong; Sun, Yongqiang; Wang, Nan; Peng, Zeyu; … - In: Electronic markets : the international journal on … 23 (2013) 1, pp. 49-61
Persistent link: https://www.econbiz.de/10009716737