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~subject:"Consumer behaviour"
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Consumer behaviour
Konsumentenverhalten
88
Beziehungsmarketing
62
Germany
61
Relationship marketing
61
Deutschland
57
Customer satisfaction
39
Kundenzufriedenheit
34
Corporate reputation
28
Firmenimage
28
Social Web
27
Social web
27
Dienstleistungssektor
26
Marketing
26
Service industry
25
Dienstleistungsqualität
24
Service quality
24
Theorie
18
Theory
18
Arbeitszufriedenheit
17
Job satisfaction
17
Brand management
16
Electronic Commerce
16
Erfolgsfaktor
16
Measurement
15
Messung
15
Arbeitsverhalten
14
E-commerce
14
Innovation management
14
Innovationsmanagement
14
Markenführung
14
Work behaviour
14
Innovation
13
Online retailing
13
Online-Handel
13
Success factor
13
Business network
12
Complaint management
12
Market research
12
Marketing management
12
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Online availability
All
Undetermined
39
Free
6
Type of publication
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Article
87
Book / Working Paper
6
Type of publication (narrower categories)
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Article in journal
79
Aufsatz in Zeitschrift
79
research-article
6
Hochschulschrift
4
Aufsatz im Buch
2
Book section
2
Collection of articles of several authors
2
Collection of articles written by one author
2
Graue Literatur
2
Non-commercial literature
2
Sammelwerk
2
Sammlung
2
Thesis
2
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Language
All
English
71
German
22
Author
All
Walsh, Gianfranco
61
Evanschitzky, Heiner
28
Wiedmann, Klaus-Peter
10
Schaarschmidt, Mario
8
Blut, Markus
6
Shiu, Edward
6
Hennig-Thurau, Thorsten
5
Mitchell, Vincent-Wayne
5
Ahlert, Dieter
4
Beatty, Sharon E.
4
Dose, David
4
Frenzel, Tobias
4
Hassan, Louise M.
4
Woisetschläger, David
4
Albrecht, Arne Keno
3
Backhaus, Christof
3
Brach, Simon
3
Buxel, Holger
3
Christ-Brendemühl, Sonja
3
Kenning, Peter
3
Kilian, Thomas
3
Mitchell, Vincent‐Wayne
3
Rudolph, Thomas
3
Shaw, Deirdre
3
Vogel, Verena
3
Ackfeldt, Anna-Lena
2
Bartikowski, Boris
2
Brock, Christian
2
Duvenhorst, Carsten
2
Groth, Markus
2
Gwinner, Kevin P.
2
Hammes, Eva Katharina
2
Klee, Alexander
2
Nagengast, Liane
2
Parry, Sara
2
Pfrang, Thilo
2
Ramaseshan, B.
2
Adam, David L.
1
Albrecht, Arne K.
1
Angell, Rob
1
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Institution
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Gottfried Wilhelm Leibniz Universität Hannover
2
Published in...
All
Journal of business research : JBR
12
Marketing : ZFP ; journal of research and management
9
Jahrbuch der Absatz- und Verbrauchsforschung
5
European management journal
4
Journal of retailing
3
Journal of service research : JSR
3
Psychology & marketing
3
The journal of services marketing
3
Journal of marketing
2
Journal of marketing management : MM
2
Journal of service research
2
Journal of the Academy of Marketing Science
2
Marketing Intelligence & Planning
2
The journal of product & brand management
2
Thexis : Fachzeitschrift für Marketing ; Fachzeitschrift für Marketing des Instituts für Marketing und Handel an der Universität St. Gallen
2
Academy of Management journal : AMJ
1
Electronic markets : the international journal on networked business
1
Electronic retailing
1
European Journal of Marketing
1
European journal of marketing : EJM
1
European retail research
1
Gabler Edition Wissenschaft
1
Handelsforschung
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International Marketing Review
1
International journal of contemporary hospitality management
1
International journal of innovation management : IJIM
1
International journal of markets and business systems
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
International marketing review
1
Internetökonomie : ein interdisziplinärer Beitrag zur Erklärung und Gestaltung hybrider Systeme
1
Internetökonomie und Hybridität
1
Journal of Consumer Marketing
1
Journal of Product & Brand Management
1
Journal of consumer behaviour : an international research review
1
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of international marketing
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Journal of retailing and consumer services
1
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ECONIS (ZBW)
87
Other ZBW resources
6
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1
Customer interaction and innovation in hybrid offerings : investigating moderation and mediation effects for goods and services innovation
Schaarschmidt, Mario
;
Walsh, Gianfranco
;
Evanschitzky, …
- In:
Journal of service research : JSR
21
(
2018
)
1
,
pp. 119-134
Persistent link: https://www.econbiz.de/10011855783
Saved in:
2
Affordable innovation rejection attitudes : conceptualisation, scale development, and validation
Schaarschmidt, Mario
;
Walsh, Gianfranco
;
Hietschold, Nadine
- In:
International journal of innovation management : IJIM
26
(
2022
)
6
,
pp. 1-32
Persistent link: https://www.econbiz.de/10013464143
Saved in:
3
Customer integration, fairness perceptions, and silent endurance in digital versus human service interactions
Schaarschmidt, Mario
;
Walsh, Gianfranco
;
Dose, David
; …
- In:
European management journal
41
(
2023
)
1
,
pp. 34-46
Persistent link: https://www.econbiz.de/10014281789
Saved in:
4
Digital booking services : comparing online with phone reservation services
Schaarschmidt, Mario
;
Höber, Björn
- In:
The journal of services marketing
31
(
2017
)
7
,
pp. 704-719
Persistent link: https://www.econbiz.de/10011801500
Saved in:
5
Effects of customer-based corporate reputation on perceived risk and relational outcomes : empirical evidence from gender moderation in fashion retailing
Walsh, Cianfranco
;
Schaarschmidt, Mario
;
Ivens, Stefan
- In:
The journal of product & brand management
26
(
2017
)
3
,
pp. 227-238
Persistent link: https://www.econbiz.de/10011744447
Saved in:
6
Customer fairness perceptions in augmented reality-based online services
Christ-Brendemühl, Sonja
;
Schaarschmidt, Mario
- In:
Journal of service management
33
(
2022
)
1
,
pp. 9-32
Persistent link: https://www.econbiz.de/10012797603
Saved in:
7
The impact of service employees' technostress on customer satisfaction and delight : a dyadic analysis
Christ-Brendemühl, Sonja
;
Schaarschmidt, Mario
- In:
Journal of business research : JBR
117
(
2020
),
pp. 378-388
Persistent link: https://www.econbiz.de/10012286521
Saved in:
8
Customer engagement in idea contests : emotional and behavioral consequences of idea rejection
Schaarschmidt, Mario
;
Dose, David
- In:
Psychology & marketing
40
(
2023
)
5
,
pp. 888-909
Persistent link: https://www.econbiz.de/10014290868
Saved in:
9
Ansätze der Messung von Konsumentenverwirrtheit : ein Überblick
Walsh, Gianfranco
- In:
Thexis : Fachzeitschrift für Marketing ; …
21
(
2004
)
4
,
pp. 5-10
Persistent link: https://www.econbiz.de/10002227195
Saved in:
10
Unfriendly customers as a social stressor : an indirect antecedent of service employees' quitting intention
Walsh, Gianfranco
- In:
European management journal
29
(
2011
)
1
,
pp. 67-78
Persistent link: https://www.econbiz.de/10008858262
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