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Social and spatial influence of customers on other customers in the social-servicescape
Tombs, Alastair G.; McColl-Kennedy, Janet R. - In: Australasian marketing journal 18 (2010) 3, pp. 120-131
Persistent link: https://www.econbiz.de/10008653819
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Third party customers infecting other customers for better or for worse
Tombs, Alastair G.; McColl-Kennedy, Janet R. - In: Psychology & marketing 30 (2013) 3, pp. 277-292
Persistent link: https://www.econbiz.de/10009728496
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Recognising emotional expressions of complaining customers : a cross-cultural study
Tombs, Alastair G.; Russell-Bennett, Rebekah; … - In: European journal of marketing : EJM 48 (2014) 7/8, pp. 1354-1374
Persistent link: https://www.econbiz.de/10010414765
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Social distancing and wellbeing : conceptualizing actor distance and actor safe zone for pandemics
Finsterwalder, Jörg - In: The service industries journal 41 (2021) 1/2, pp. 9-31
Persistent link: https://www.econbiz.de/10012483662
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Quality in group service encounters : a theoretical exploration of the concept of a simultaneous multi-customer co-creation process
Finsterwalder, Jörg; Tuzovic, Sven - In: Managing service quality : MSQ ; an international journal 20 (2010) 2, pp. 109-122
Persistent link: https://www.econbiz.de/10003964456
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Segmenting outbound tourists based on their activities : toward experiential consumption spheres in tourism services?
Finsterwalder, Jörg; Laesser, Christian - In: Tourism review : the official journal of the AIEST 68 (2013) 3, pp. 21-43
Persistent link: https://www.econbiz.de/10010197668
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An integrative transformative service framework to improve engagement in a social service ecosystem : the case of He Waka Tapu
Hepi, Maria; Foote, Jeff; Finsterwalder, Jörg; … - In: The journal of services marketing 31 (2017) 4/5, pp. 423-437
Persistent link: https://www.econbiz.de/10011742736
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Would you forgive Kristen Stewart or Tiger Woods or maybe Lance Armstrong? : exploring consumers' forgiveness of celebrities' transgressions
Finsterwalder, Jörg; Yee, Thomas; Tombs, Alastair - In: Journal of marketing management : MM 33 (2017) 13/14, pp. 1204-1229
Persistent link: https://www.econbiz.de/10011850331
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From "free" to fee : acceptability of airline ancillary fees and the effects on customer behavior
Tuzovic, Sven; Simpson, Merlin C.; Kuppelwieser, Volker G. - In: Journal of retailing and consumer services 21 (2014) 2, pp. 98-107
Persistent link: https://www.econbiz.de/10010338621
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Intentionality and transformative services : wellbeing co-creation and spill-over effects
Finsterwalder, Jörg; Kuppelwieser, Volker - In: Journal of retailing and consumer services 52 (2020), pp. 1-10
Persistent link: https://www.econbiz.de/10012132253