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The efficacy of customer's voluntary use of self-service technology (SST) : a dual-study approach
Shin, Hyunju; Dai, Bo - In: Journal of strategic marketing 30 (2022) 8, pp. 723-745
Persistent link: https://www.econbiz.de/10013492887
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Measuring the intention-behavior gap in service failure and recovery : the moderating roles of failure severity and service recovery satisfaction
Mesquita, José Marcos Carvalho de; Shin, Hyunju; … - In: European journal of marketing 57 (2023) 7, pp. 1826-1853
Persistent link: https://www.econbiz.de/10014342175
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Airbnb vs hotel? : customer selection behaviors in upward and downward COVID-19 trends
Nicolau, Juan Luis; Sharma, Abhinav; Shin, Hakseung; … - In: International journal of contemporary hospitality management 35 (2023) 12, pp. 4384-4406
Persistent link: https://www.econbiz.de/10014430117
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Exploring open innovation engagement process of hotel brand community members : motivation, empowerment and consequences
Shin, Hakseung - In: International journal of contemporary hospitality management 35 (2023) 12, pp. 4451-4467
Persistent link: https://www.econbiz.de/10014430128
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The influence of home shopping television network impulse buying on product shortages
Lee, Sangjoon; Shin, Hojung; Benton, W. C. - In: Journal of operations management 69 (2023) 7, pp. 1100-1123
Persistent link: https://www.econbiz.de/10014434725
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Immersive technologies and consumer behavior : a systematic review of two decades of research
Ambika, Anupama; Shin, Hyunju; Jain, Varsha - In: Australian journal of management 50 (2025) 1, pp. 55-79
Persistent link: https://www.econbiz.de/10015211198
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The consequences of showrooming behaviour on customer satisfaction and loyalty
Mesquita, José Marcos Carvalho de; Shin, Hyunju; … - In: International journal of retail and distribution management 52 (2024) 12, pp. 1125-1141
Persistent link: https://www.econbiz.de/10015158277
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Determinants of positive consumer affect toward luxury brands' social media posts on sustainability : a fsQCA approach
Eastman, Jacqueline Kilsheimer; Shin, Hyunju; Jain, Varsha - In: Journal of business research : JBR 183 (2024), pp. 1-18
Persistent link: https://www.econbiz.de/10015144099
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The effect of implicit service guarantees on business performance
Shin, Hyunju; Ellinger, Alexander E. - In: The journal of services marketing 27 (2013) 6, pp. 431-442
Persistent link: https://www.econbiz.de/10010198222
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The effects of harm directions and service recovery strategies on customer forgiveness and negative word-of-mouth intentions
Casidy, Riza; Shin, Hyunju - In: Journal of retailing and consumer services 27 (2015), pp. 103-112
Persistent link: https://www.econbiz.de/10011388094