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Consumer behaviour
Service quality
24,177
Dienstleistungsqualität
23,429
Performance measurement
19,448
Performance-Messung
18,658
Customer satisfaction
17,060
Kundenzufriedenheit
15,464
Satisfaction
13,193
Intellectual property rights
12,492
Immaterialgüterrechte
12,437
Zufriedenheit
11,938
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9,705
Relationship marketing
8,829
Beziehungsmarketing
8,773
Theorie
7,076
Theory
6,983
Unternehmenserfolg
6,889
Firm performance
6,845
Lebensqualität
5,583
Quality of life
5,569
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5,304
Deutschland
4,944
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4,777
performance
4,697
Welt
4,693
Germany
4,689
World
4,625
Consultancy services
3,979
Qualitätsmanagement
3,956
Quality management
3,890
Innovation
3,783
USA
3,636
United States
3,493
Job satisfaction
3,400
Arbeitszufriedenheit
3,379
Wirtschaftsprüfung
3,094
Financial audit
3,073
Patent
2,900
Krankenhaus
2,781
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2,755
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Collection of articles of several authors
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Sammelwerk
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25
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conceptual-paper
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Han, Heesup
77
Mattila, Anna S.
44
Usman, Osly
30
Wong, IpKin Anthony
23
Prentice, Catherine
22
Ahn, Jiseon
21
Law, Rob
21
Loureiro, Sandra Maria Correia
21
Prayag, Girish
21
Bilgihan, Anil
20
Sharma, Piyush
20
Aksoy, Lerzan
19
Hyun, Sunghyup Sean
19
Mittal, Vikas
19
Jang, Soocheong (Shawn)
18
Klaus, Philipp
18
Paul, Justin
18
Prybutok, Victor R.
18
Söderlund, Magnus
18
Gustafsson, Anders
17
McColl-Kennedy, Janet R.
17
Qu, Hailin
17
Keiningham, Timothy
16
Kim, Woo Gon
16
Sparks, Beverley
16
Balaji, M. S.
15
Hwang, Jinsoo
15
Larivière, Bart
15
Park, Jungkun
15
Ryu, Kisang
15
Bang, Nguyen
14
Blut, Markus
14
Gil Saura, Irene
14
Gong, Taeshik
14
Hanks, Lydia
14
Line, Nathaniel D.
14
Van Vaerenbergh, Yves
14
Wu, Luorong
14
Chua, Bee-Lia
13
Prashar, Sanjeev
13
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National Bureau of Economic Research
6
IGI Global
2
International Conference on Innovative Trends in Business Practices for Sustainable Development <2016, Chennai>
2
Rheinisch-Westfälische Technische Hochschule Aachen
2
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
2
Springer Fachmedien Wiesbaden
2
University of Madras / Department of Commerce
2
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
American Economic Association
1
Association for the Study of the Grants Economy, New Orleans, 27.12.1971
1
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutsche Bundespost Postdienst
1
Deutsche Marketing-Vereinigung
1
Deutschland / Bundeswehr / Universität Hamburg
1
Econ Verlag
1
Erasmus Research Institute of Management
1
European Commission / Directorate-General for Communication
1
European Commission / Joint Research Centre
1
Excellence in Services International Conference <26., 2023, Paisley>
1
Faculteit der Economische Wetenschappen en Bedrijfskunde, Vrije Universiteit
1
Freie Universität Berlin
1
Friedrich-Schiller-Universität Jena
1
Fördergesellschaft Marketing an der Universität Augsburg
1
Global Conference on Business, Management and Entrepreneurship "Transforming Suistainable Business In The Era Of Society 5.0" <2019, Bandung>
1
Great Britain / Customs Establishment
1
INSEAD
1
Institute of Leadership and Management <London>
1
Josef Eul Verlag GmbH
1
Lunds Universitet / Institutet för Ekonomisk Forskning
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Munich Business School
1
United States / Dept. of Agriculture / Economic Research Service
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
VU University Amsterdam, Faculty of Economics, Business Administration and Econometrics
1
Verlag Dr. Kovač
1
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
1
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Published in...
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Journal of retailing and consumer services
482
International journal of hospitality management
328
Journal of business research : JBR
272
The journal of services marketing
180
International journal of contemporary hospitality management
148
Journal of travel and tourism marketing
135
Journal of hospitality marketing & management
130
Tourism management : research, policies, practice
106
The service industries journal
103
Psychology & marketing
95
Cogent business & management
87
Services marketing quarterly
87
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
86
Asia Pacific journal of marketing and logistics
81
Journal of service management
71
Journal of service research : JSR
68
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
64
Service business
62
Journal of Islamic marketing
59
Journal of hospitality and tourism insights
56
International journal of consumer studies
55
Journal of Services Marketing
55
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
54
International journal of electronic marketing and retailing : IJEMR
50
Tourism management perspectives : TMP
50
Journal of strategic marketing
46
European journal of marketing : EJM
45
International journal of retail & distribution management
45
Journal of retailing
45
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
44
International journal of retail and distribution management
44
Journal of service research
44
The international journal of bank marketing : IJBM
44
Journal of air transport management
42
Journal of the Academy of Marketing Science
42
International journal of bank marketing
41
Marketing intelligence & planning
41
The international review of retail, distribution and consumer research
41
International journal of quality and service sciences
40
Total quality management & business excellence
40
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Source
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ECONIS (ZBW)
9,697
Other ZBW resources
205
RePEc
4
BASE
2
EconStor
1
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1
Development and validation of an instrument to measure user perceived service quality of mHealth
Akter, Shahriar
;
D'Ambra, John
;
Ray, Pradeep Kanta
- In:
Information & management : the internat. journal of …
50
(
2013
)
4
,
pp. 181-195
Persistent link: https://www.econbiz.de/10009748424
Saved in:
2
Servicescape attributes and consumer well-being
Sheng, Xiaojing
;
Siguaw, Judy A.
;
Simpson, Penny M.
- In:
The journal of services marketing
30
(
2016
)
7
,
pp. 676-685
Persistent link: https://www.econbiz.de/10011590769
Saved in:
3
Customer orientation and office space
performance
: assessing the moderating effect of building grade using PLS-MGA
Cheah, Jun-Hwa
;
Ng, Siew Imm
;
Hiram Ting
;
Memon, Mumtaz Ali
- In:
International journal of strategic property management
23
(
2019
)
2
,
pp. 117-129
Persistent link: https://www.econbiz.de/10013414447
Saved in:
4
Customer value co-creation behaviors and service outcomes : insights from a transformative service
Torkzadeh, Samaneh
;
Zolfagharian, Mohammadali
;
Iyer, Pramod
- In:
Journal of strategic marketing
29
(
2021
)
8
,
pp. 635-657
Persistent link: https://www.econbiz.de/10012653601
Saved in:
5
Persuasive communications, online reviews and service performances : a study on the hotel industry of New Zealand
Ahmed, Zahir
;
Fan, Xinxuan
;
Billah, Mamun
- In:
Australasian accounting business and finance journal : AABF
16
(
2022
)
1
,
pp. 4-20
Persistent link: https://www.econbiz.de/10012880234
Saved in:
6
Measuring quality of information services : combining mystery shopping and customer
satisfaction
research to assess the
performance
of tourist offices
Minghetti, Valeria
;
Celotto, Emilio
- In:
Journal of travel research : a quarterly publication of …
53
(
2014
)
5
,
pp. 565-580
Persistent link: https://www.econbiz.de/10010400560
Saved in:
7
Customer accounting and marketing
performance
measures usage in the hotel industry in the USA
Cengiz, Emre
;
Oduncuoglu, Funda
;
Köseoglu, Mehmet Ali
- In:
International journal of leisure and tourism marketing …
7
(
2020
)
1
,
pp. 4-25
Persistent link: https://www.econbiz.de/10012513377
Saved in:
8
Determining critical service quality from the view of
performance
influence
Wang, Kung-Jeng
;
Chang, Tsang-Chuan
;
Chen, Kuen-Suan
- In:
Total quality management & business excellence : an …
26
(
2015
)
3/4
,
pp. 368-384
Persistent link: https://www.econbiz.de/10011300174
Saved in:
9
Accentuate the positive : how identity affects customer
satisfaction
Ghosh Chowdhury, Tilottama
;
Desai, Kalpesh Kaushik
; …
- In:
The journal of consumer marketing
31
(
2014
)
5
,
pp. 371-379
Persistent link: https://www.econbiz.de/10010423841
Saved in:
10
Exploring the moderating effects of relationship inertia and switching cost on automated service quality-customer statisfaction-retention link in a CRM ecosystem : empirical evidence from Indian banking industry
Baksi, Arup Kumar
;
Parida, Bivraj Bhusan
- In:
Paradigm : the journal of Institute of Management Technology
16
(
2012
)
1
,
pp. 51-69
Persistent link: https://www.econbiz.de/10011758502
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