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~subject:"Consumer behaviour"
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Bonfanti, Angelo
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Vigolo, Vania
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International journal of hospitality management
2
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Nonprofit and voluntary sector quarterly : journal of the Association for Research on Nonprofit Organizations and Voluntary Action
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1
Towards an approach to signage management quality (SMQ)
Bonfanti, Angelo
- In:
The journal of services marketing
27
(
2013
)
4
,
pp. 312-321
Persistent link: https://www.econbiz.de/10009788847
Saved in:
2
Customers' needs and expectations on servicescape surveillance management
Bonfanti, Angelo
- In:
The TQM journal : the international review of …
28
(
2016
)
6
,
pp. 887-906
Persistent link: https://www.econbiz.de/10011616669
Saved in:
3
Servicescape navigation : a customer typology based on the wayfinding ability of Italian hospital visitors
Bonfanti, Angelo
;
Vigolo, Vania
;
Douglas, Jackie
; …
- In:
The TQM journal : the international review of …
29
(
2017
)
4
,
pp. 546-563
Persistent link: https://www.econbiz.de/10011762869
Saved in:
4
The effect of performance quality and customer education on attitudinal loyalty : a cross-country study of opera festival attendees
Vigolo, Vania
;
Bonfanti, Angelo
;
Brunetti, Federico
- In:
Nonprofit and voluntary sector quarterly : journal of …
48
(
2019
)
6
,
pp. 1272-1295
Persistent link: https://www.econbiz.de/10012121921
Saved in:
5
The impact of the Covid-19 pandemic on customer experience design : the hotel managers' perspective
Bonfanti, Angelo
;
Vigolo, Vania
;
Yfantidou, Georgia
- In:
International journal of hospitality management
94
(
2021
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012495103
Saved in:
6
The contribution of sustainable practices to the creation of memorable customer experience : empirical evidence from Michelin Green Star restaurants
Bonfanti, Angelo
;
Bagnato, Giovanna
;
Vigolo, Vania
-
2025
Persistent link: https://www.econbiz.de/10015359590
Saved in:
7
Customer experience management strategies in upscale restaurants : lessons from the Covid-19 pandemic
Bonfanti, Angelo
;
Vigolo, Vania
;
Yfantidou, Georgia
; …
- In:
International journal of hospitality management
109
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014282504
Saved in:
8
Creating memorable shopping experiences to meet phygital customers' needs : evidence from sporting goods stores
Bonfanti, Angelo
;
Vigolo, Vania
;
Vannucci, Virginia
; …
- In:
International journal of retail and distribution management
51
(
2023
)
13
,
pp. 81-100
Persistent link: https://www.econbiz.de/10014484188
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