Regulation scholars have long searched for the best tools to use to achieve public policy goals, generating an extensive body of research on what has become known as instrument choice. By contrast, analysis of options for structuring how officials make regulatory decisions – process choice –...

Inspired by several recent startups, we study an on-demand delivery service that lets cus-tomers shop online for products from a number of brick and mortar stores. The customer ordersare fulfilled by a fleet of personal shoppers who are responsible for both the shopping of ordersat the stores...