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Conceptualizing customer experience in multi-actor platforms

Mahadevan, Dhrithi; Shainesh, G. - In: AMS review : official publication of the Academy of … 14 (2024) 1/2, pp. 83-103

Persistent link: https://www.econbiz.de/10014584112

A study of accepted pricing points for in‐room entertainment technology amenities by guests

Bilgihan, Anil - In: Journal of Hospitality and Tourism Technology 3 (2012) 1, pp. 24-31

Purpose – In‐room entertainment technology continues to evolve in the hotel industry. However, given the multitude of entertainment products available in the market place today, hoteliers have little clarity of guests' willingness to pay for those in‐room entertainment technology...

Persistent link: https://www.econbiz.de/10014873966

Unlocking the flow experience in apps : fostering long-term adoption for sustainable healthcare systems

Gómez, Mar; Santos Vijande, María Leticia; … - In: Psychology & marketing 40 (2023) 8, pp. 1556-1578

Persistent link: https://www.econbiz.de/10014338304

Metaphorical effects of advertising in different types of hotels : evidence from eye-tracking

Chen, Xianglan; Xiang, Bingqing; Bilgihan, Anil - In: International journal of contemporary hospitality management 36 (2024) 12, pp. 4192-4214

Persistent link: https://www.econbiz.de/10015145522

Developing a brand structure pyramid model for travel-related online social networks

Barreda, Albert; Nusair, Khaldoon; Bilgihan, Anil; … - In: Tourism review : the official journal of the AIEST 68 (2013) 4, pp. 49-70

Persistent link: https://www.econbiz.de/10010226559

Airport service quality drivers of passenger satisfaction

Bogicevic, Vanja; Yang, Wan; Bilgihan, Anil; Bujisic, Milos - In: Tourism review : the official journal of the AIEST 68 (2013) 4, pp. 3-18

Persistent link: https://www.econbiz.de/10010226571

Not all smiles are created equal : investigating the effects of display authenticity and service relationship on customer tipping behavior

Bujisic, Milos; Wu, Luorong; Mattila, Anna; Bilgihan, Anil - In: International journal of contemporary hospitality management 26 (2014) 2, pp. 293-306

Persistent link: https://www.econbiz.de/10010250181

The effect of the type-pricing strategy on perceived price fairness and behavioral outcomes in beverage establishments

Bujisic, Milos; Bilgihan, Anil; Hutchinson, Joe - In: Journal of revenue and pricing management 13 (2014) 1, pp. 35-60

Persistent link: https://www.econbiz.de/10010349037

Generation Y's dining information seeking and sharing behavior on social networking sites : an exploratory study

Bilgihan, Anil; Peng, Cheng; Kandampully, Jay - In: International journal of contemporary hospitality management 26 (2014) 3, pp. 349-366

Persistent link: https://www.econbiz.de/10010358470

The role of trust in creating positive word of mouth and behavioral intentions : the case of online social networks

Barreda, Albert A.; Bilgihan, Anil; Kageyama, Yoshimasa - In: Journal of relationship marketing : innovations & … 14 (2015) 1, pp. 16-36

Persistent link: https://www.econbiz.de/10011289292