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Audit analytics : a field study of credit card after-sale service problem detection at a major bank
Dai, Jun; Byrnes, Paul; Liu, Qi; Vasarhelyi, Miklos A. - In: Audit analytics in the financial industry, (pp. 17-33). 2019
Persistent link: https://www.econbiz.de/10012161593
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Are customers offered appropriate discounts? : an exploratory study of using clustering techniques in internal auditing
Dai, Jun; Byrnes, Paul; Vasarhelyi, Miklos A. - In: Audit analytics in the financial industry, (pp. 59-69). 2019
Persistent link: https://www.econbiz.de/10012161606
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Chapter 2 Audit Analytics: A Field Study of Credit Card After-sale Service Problem Detection at a Major Bank
Dai, Jun; Byrnes, Paul; Liu, Qi; Vasarhelyi, Miklos - In: Audit analytics in the financial industry, (pp. 17-33). 2019
Persistent link: https://www.econbiz.de/10015092829