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Crowdsourced delivery and customer assessments of e-Logistics Service Quality : an appraisal theory perspective
Ta, Ha; Esper, Terry L.; Hofer, Adriana Rossiter; … - In: Journal of business logistics 44 (2023) 3, pp. 345-368
Persistent link: https://www.econbiz.de/10014343165
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Designing crowdsourced delivery systems : the effect of driver disclosure and ethnic similarity
Ta, Ha; Esper, Terry L.; Hofer, Adriana Rossiter - In: Journal of operations management 60 (2018), pp. 19-33
Persistent link: https://www.econbiz.de/10011914396
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Reconceptualizing e-logistics service quality (e-LSQ) in emerging contexts : the case of crowdsourced delivery
Ta, Ha; Esper, Terry L.; Hofer, Adriana Rossiter; … - 2025
Persistent link: https://www.econbiz.de/10015393767
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Designing technology for on-demand delivery : the effect of customer tipping on crowdsourced driver behavior and last mile performance
Castillo, Vincent E.; Mollenkopf, Diane A.; Bell, John E.; … - In: Journal of operations management 68 (2022) 5, pp. 424-453
Persistent link: https://www.econbiz.de/10013288028