Crowdsourced delivery and customer assessments of e-Logistics Service Quality : an appraisal theory perspective
Ha Ta, Terry L. Esper, Adriana Rossiter Hofer, Annibal Sodero
| Year of publication: |
2023
|
|---|---|
| Authors: | Ta, Ha ; Esper, Terry L. ; Hofer, Adriana Rossiter ; Sodero, Annibal |
| Published in: |
Journal of business logistics. - Hoboken, NJ [u.a.] : Wiley-Blackwell, ISSN 2158-1592, ZDB-ID 2068494-0. - Vol. 44.2023, 3, p. 345-368
|
| Subject: | appraisal theory | crowdsourced delivery | customer satisfaction | logistics service quality | propensity matching | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Crowdsourcing | Logistikunternehmen | Logistics provider | Logistik | Logistics | Qualitätsmanagement | Quality management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1111/jbl.12327 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10014343165