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Transformation of value in co-creation : modalities and thresholds
Chathoth, Prakash K.; Ungson, Gerardo R. - In: International journal of contemporary hospitality management 37 (2025) 2, pp. 643-659
Persistent link: https://www.econbiz.de/10015210211
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Barriers affecting organisational adoption of higher order customer engagement in tourism service interactions
Chathoth, Prakash K.; Ungson, Gerardo R.; Altinay, Levent; … - In: Tourism management : research, policies, practice 42 (2014), pp. 181-193
Persistent link: https://www.econbiz.de/10010355164
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Co-creation and higher order customer engagement in hospitality and tourism services : a critical review
Chathoth, Prakash K.; Ungson, Gerardo R.; Harrington, … - In: International journal of contemporary hospitality management 28 (2016) 2, pp. 222-245
Persistent link: https://www.econbiz.de/10011459755
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Service agents' risk behavior and implications for co-creation
Chathoth, Prakash K.; Ungson, Gerardo R. - In: International journal of contemporary hospitality management 35 (2023) 9, pp. 3344-3359
Persistent link: https://www.econbiz.de/10014334305