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Customer integration
Service quality
27
Dienstleistungsqualität
26
Relationship marketing
24
Beziehungsmarketing
23
Consumer behaviour
23
Konsumentenverhalten
23
Customer satisfaction
22
Kundenzufriedenheit
22
Dienstleistungssektor
14
Service industry
14
Health care
13
Gesundheitsversorgung
12
Customer service
11
Kundenservice
11
Beschwerdemanagement
10
Complaint management
10
Dienstleistung
9
Kundenintegration
9
Services
9
Services marketing
9
Customer experience
8
Dienstleistungsmarketing
8
Betriebliche Wertschöpfung
7
Emotion
7
Satisfaction
7
Service-Dominant Logic
7
Service-dominant logic
7
Value creation
7
Lebensqualität
6
Quality of life
6
Service innovation
6
Well-being
6
Resource integration
5
Zufriedenheit
5
Australia
4
Australien
4
Business services
4
Customer value
4
Experience
4
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McColl-Kennedy, Janet R.
9
Sweeney, Jillian C.
3
Danaher, Tracey S.
2
Frow, Pennie
2
Hogan, Suellen J.
2
Payne, Adrian
2
Snyder, Hannah
2
Witell, Lars
2
Anderson, Laurel
1
Cheung, Lilliemay
1
Dagger, Tracey S.
1
Danaher, Peter J.
1
Davidson, Anthony
1
Elg, Mattias
1
Ferrier, Elizabeth
1
Ford, Robert C.
1
Helkkula, Anu
1
Hilton, Toni
1
Van Kasteren, Yasmin
1
Vargo, Stephen L.
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Journal of service management
2
Journal of service research : JSR
2
Business horizons
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
Journal of business research : JBR
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ECONIS (ZBW)
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1
Health care customer value cocreation practice styles
McColl-Kennedy, Janet R.
;
Vargo, Stephen L.
;
Dagger, …
- In:
Journal of service research : JSR
15
(
2012
)
4
,
pp. 370-389
Persistent link: https://www.econbiz.de/10009673031
Saved in:
2
Value propositions : a service ecosystems perspective
Frow, Pennie
;
McColl-Kennedy, Janet R.
;
Hilton, Toni
; …
- In:
Marketing theory
14
(
2014
)
3
,
pp. 327-351
Persistent link: https://www.econbiz.de/10010461901
Saved in:
3
Co-creating service experience practices
McColl-Kennedy, Janet R.
;
Cheung, Lilliemay
;
Ferrier, …
- In:
Journal of service management
26
(
2015
)
2
,
pp. 249-275
Persistent link: https://www.econbiz.de/10011401339
Saved in:
4
Organizational strategies for filling the customer can-do/must-do gap
Ford, Robert C.
;
McColl-Kennedy, Janet R.
- In:
Business horizons
58
(
2015
)
4
,
pp. 459-468
Persistent link: https://www.econbiz.de/10011300878
Saved in:
5
Customer effort in value cocreation activities : improving quality of life and behavioral intentions of health care customers
Sweeney, Jillian C.
;
Danaher, Tracey S.
; …
- In:
Journal of service research : JSR
18
(
2015
)
3
,
pp. 318-335
Persistent link: https://www.econbiz.de/10011336505
Saved in:
6
Cocreative customer practices : effects of health care customer value cocreation practices on well-being
McColl-Kennedy, Janet R.
;
Hogan, Suellen J.
;
Witell, Lars
; …
- In:
Journal of business research : JBR
70
(
2017
),
pp. 55-66
Persistent link: https://www.econbiz.de/10011620250
Saved in:
7
Co-creation practices : their role in shaping a health care ecosystem
Frow, Pennie
;
McColl-Kennedy, Janet R.
;
Payne, Adrian
- In:
Industrial marketing management : the international …
56
(
2016
),
pp. 24-39
Persistent link: https://www.econbiz.de/10011531224
Saved in:
8
The changing role of the health care customer : review, synthesis and research agenda
McColl-Kennedy, Janet R.
;
Snyder, Hannah
;
Elg, Mattias
; …
- In:
Journal of service management
28
(
2017
)
1
,
pp. 2-33
Persistent link: https://www.econbiz.de/10011654983
Saved in:
9
Dynamic customer value cocreation in healthcare
Danaher, Tracey S.
;
Danaher, Peter J.
;
Sweeney, Jillian C.
- In:
Journal of service research
27
(
2024
)
2
,
pp. 177-193
Persistent link: https://www.econbiz.de/10014580413
Saved in:
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