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Customer integration
Consumer behaviour
60
Konsumentenverhalten
59
Dienstleistungsqualität
31
Service quality
31
Customer satisfaction
30
Relationship marketing
29
Beziehungsmarketing
28
Kundenzufriedenheit
25
Hotel industry
23
Hotellerie
23
Tourism
22
Tourismus
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Holiday behaviour
19
Urlaubsverhalten
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Gastgewerbe
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Hospitality industry
17
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Tourismuswirtschaft
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Australia
13
China
13
Beschwerdemanagement
12
Complaint management
12
Brand management
10
Markenführung
10
Sharing economy
10
Brand image
9
Internet marketing
9
Kundenintegration
9
Markenimage
9
Online-Marketing
9
Social Web
9
Social web
9
Tourism marketing
9
Tourismusmarketing
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Viral marketing
9
Virales Marketing
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Airline
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Australien
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Brand loyalty
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So, Kevin Kam Fung
9
King, Ceridwyn
4
Kim, Hyunsu
3
Li, Jing
3
Sparks, Beverley
2
Dickinger, Astrid
1
Egger, Roman
1
He, Yueying
1
Hollebeek, Linda D.
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Im, Jinyoung
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Jiang, Ting
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Li, Xiang
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Miao, Li
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Shin, Hyejo Hailey
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
Customer engagement : contemporary issues and challenges
1
International journal of contemporary hospitality management
1
International journal of hospitality management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of hospitality marketing & management
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Journal of retailing and consumer services
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ECONIS (ZBW)
9
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1
Extending the tourism experience : the role of customer engagement
So, Kevin Kam Fung
;
King, Ceridwyn
;
Sparks, Beverley
- In:
Customer engagement : contemporary issues and challenges
,
(pp. 236-253)
.
2016
Persistent link: https://www.econbiz.de/10011430766
Saved in:
2
The role of customer engagement in building consumer loyalty to tourism brands
So, Kevin Kam Fung
;
King, Ceridwyn
;
Sparks, Beverley
; …
- In:
Journal of travel research : a quarterly publication of …
55
(
2016
)
1
,
pp. 64-78
Persistent link: https://www.econbiz.de/10011427743
Saved in:
3
A decade of customer engagement research in hospitality and tourism : a systematic review and research agenda
So, Kevin Kam Fung
;
Li, Xiang
;
Kim, Hyunsu
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 178-200
Persistent link: https://www.econbiz.de/10012201140
Saved in:
4
Actor value formation in Airbnb : insight from multi-source data
Kim, Hyunsu
;
Shin, Hyejo Hailey
;
So, Kevin Kam Fung
- In:
International journal of contemporary hospitality management
34
(
2022
)
7
,
pp. 2773-2797
Persistent link: https://www.econbiz.de/10013412725
Saved in:
5
Understanding psychological ownership in access-based consumption through a theory synthesis : an investigation of Airbnb and hotels
Li, Jing
;
Kim, Hyunsu
;
So, Kevin Kam Fung
- In:
Journal of hospitality marketing & management
33
(
2024
)
4
,
pp. 499-524
Persistent link: https://www.econbiz.de/10014511822
Saved in:
6
Artificial intelligence-generated virtual influencer : examining the effects of emotional display on user engagement
Yu, Joanne
;
Dickinger, Astrid
;
So, Kevin Kam Fung
; …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460786
Saved in:
7
Social media marketing activities, customer engagement, and customer stickiness : a longitudinal investigation
So, Kevin Kam Fung
;
Li, Jing
;
King, Ceridwyn
; …
- In:
Psychology & marketing
41
(
2024
)
7
,
pp. 1597-1613
Persistent link: https://www.econbiz.de/10014555633
Saved in:
8
The role of customer engagement in sustaining subjective well-being after a travel experience : findings from a three-wave study
So, Kevin Kam Fung
;
Li, Jing
;
He, Yueying
;
King, Ceridwyn
- In:
Journal of travel research : a quarterly publication of …
63
(
2024
)
5
,
pp. 1280-1303
Persistent link: https://www.econbiz.de/10014582451
Saved in:
9
The pandemic's effects on customer-to-customer engagement in hospitality consumption : a multi-country investigation
Miao, Li
;
So, Kevin Kam Fung
;
Im, Jinyoung
;
Jiang, Ting
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013185273
Saved in:
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