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Value co-creation and employee service behaviours : the moderating role of trust in employee : hotel relationship
Boadi, Evans Asante; He, Zheng; Antwi, Collins Opoku; … - In: Journal of retailing and consumer services 66 (2022), pp. 1-11
Persistent link: https://www.econbiz.de/10013209637
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Enhancing customer perception of co-production knowledge sharing : navigating scepticism and leveraging prosociality to unlock active feedback behaviour in co-creation
Ankrah, Shadrach Twumasi; He, Zheng; Arku, Jason Kobina; … - In: Journal of knowledge management 29 (2025) 2, pp. 442-479
Persistent link: https://www.econbiz.de/10015324055
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Beyond cash : a user-centric approach to mobile payment growth, service failure tolerance and continuance intention
Ankrah, Shadrach Twumasi; He, Zheng; Asare-Kyire, Lydia; … - In: Total quality management & business excellence 35 (2024) 15/16, pp. 1847-1878
Persistent link: https://www.econbiz.de/10015178457
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The impact of value co-creation on satisfaction and loyalty : the moderating effect of price fairness : empirical study of automobile customers in Ghana
Opata, Christian Narh; Xiao, Wen; Nusenu, Angela Abena; … - In: Total quality management & business excellence 32 (2021) 11, pp. 1167-1181
Persistent link: https://www.econbiz.de/10012607232