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Customer integration
Consumer behaviour
45
Konsumentenverhalten
44
Relationship marketing
32
Beziehungsmarketing
31
Theorie
24
Theory
23
Customer satisfaction
19
Hotel industry
18
Hotellerie
18
Dienstleistungsqualität
17
Kundenzufriedenheit
17
Service quality
17
Tourism
15
Tourismus
15
Gastgewerbe
14
Hospitality industry
14
Kundenintegration
13
Risikoprämie
13
Tourism industry
13
Tourismuswirtschaft
13
Risk premium
12
Zinsstruktur
12
Brand management
11
Markenführung
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11
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10
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Social Web
10
Social web
10
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9
Holiday behaviour
9
Urlaubsverhalten
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Brand image
8
Markenimage
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Schätzung
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Share Economy
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Airbnb
7
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7
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So, Kevin Kam Fung
9
King, Ceridwyn
4
Hazée, Simon
3
Kim, Hyunsu
3
Li, Jing
3
Sparks, Beverley
2
Van Vaerenbergh, Yves
2
Armirotto, Vincent
1
Bilgihan, Anil
1
Costers, Annelies
1
Dickinger, Astrid
1
Egger, Roman
1
He, Yueying
1
Hollebeek, Linda D.
1
Im, Jinyoung
1
Jiang, Ting
1
Kour, Gurpreet
1
Li, Xiang
1
Marti, Candice L.
1
Miao, Li
1
Ravazzani, Silvia
1
Shin, Hyejo Hailey
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Wang, Ying
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Xu, Yu
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Journal of service management
2
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
Customer engagement : contemporary issues and challenges
1
International journal of contemporary hospitality management
1
International journal of hospitality management
1
Journal of business research : JBR
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of hospitality marketing & management
1
Journal of retailing and consumer services
1
Marketing letters : a journal of research in marketing
1
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ECONIS (ZBW)
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1
Extending the tourism experience : the role of customer engagement
So, Kevin Kam Fung
;
King, Ceridwyn
;
Sparks, Beverley
- In:
Customer engagement : contemporary issues and challenges
,
(pp. 236-253)
.
2016
Persistent link: https://www.econbiz.de/10011430766
Saved in:
2
A decade of customer engagement research in hospitality and tourism : a systematic review and research agenda
So, Kevin Kam Fung
;
Li, Xiang
;
Kim, Hyunsu
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 178-200
Persistent link: https://www.econbiz.de/10012201140
Saved in:
3
Actor value formation in Airbnb : insight from multi-source data
Kim, Hyunsu
;
Shin, Hyejo Hailey
;
So, Kevin Kam Fung
- In:
International journal of contemporary hospitality management
34
(
2022
)
7
,
pp. 2773-2797
Persistent link: https://www.econbiz.de/10013412725
Saved in:
4
Understanding psychological ownership in access-based consumption through a theory synthesis : an investigation of Airbnb and hotels
Li, Jing
;
Kim, Hyunsu
;
So, Kevin Kam Fung
- In:
Journal of hospitality marketing & management
33
(
2024
)
4
,
pp. 499-524
Persistent link: https://www.econbiz.de/10014511822
Saved in:
5
Artificial intelligence-generated virtual influencer : examining the effects of emotional display on user engagement
Yu, Joanne
;
Dickinger, Astrid
;
So, Kevin Kam Fung
; …
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460786
Saved in:
6
Social media marketing activities, customer engagement, and customer stickiness : a longitudinal investigation
So, Kevin Kam Fung
;
Li, Jing
;
King, Ceridwyn
; …
- In:
Psychology & marketing
41
(
2024
)
7
,
pp. 1597-1613
Persistent link: https://www.econbiz.de/10014555633
Saved in:
7
The role of customer engagement in sustaining subjective well-being after a travel experience : findings from a three-wave study
So, Kevin Kam Fung
;
Li, Jing
;
He, Yueying
;
King, Ceridwyn
- In:
Journal of travel research : a quarterly publication of …
63
(
2024
)
5
,
pp. 1280-1303
Persistent link: https://www.econbiz.de/10014582451
Saved in:
8
The pandemic's effects on customer-to-customer engagement in hospitality consumption : a multi-country investigation
Miao, Li
;
So, Kevin Kam Fung
;
Im, Jinyoung
;
Jiang, Ting
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-13
Persistent link: https://www.econbiz.de/10013185273
Saved in:
9
Leveraging artificial intelligence in firm-generated online customer communities : a framework and future research agenda
Marti, Candice L.
;
Kour, Gurpreet
;
Bilgihan, Anil
;
Xu, Yu
- In:
Journal of service management
35
(
2024
)
3
,
pp. 438-458
Persistent link: https://www.econbiz.de/10015078016
Saved in:
10
The role of customer engagement in building consumer loyalty to tourism brands
So, Kevin Kam Fung
;
King, Ceridwyn
;
Sparks, Beverley
; …
- In:
Journal of travel research : a quarterly publication of …
55
(
2016
)
1
,
pp. 64-78
Persistent link: https://www.econbiz.de/10011427743
Saved in:
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