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Conceptualizing customer experience in multi-actor platforms
Mahadevan, Dhrithi; Shainesh, G. - In: AMS review : official publication of the Academy of … 14 (2024) 1/2, pp. 83-103
Persistent link: https://www.econbiz.de/10014584112
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Towards a unified customer experience in online shopping environments : antecedents and outcomes
Bilgihan, Anil; Kandampully, Jay; Zhang, Tingting Christina - In: International journal of quality and service sciences 8 (2016) 1, pp. 102-119
Persistent link: https://www.econbiz.de/10011558938
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Customer engagement research in hospitality and tourism : a systematic review
Chen, Shuping; Han, Xiaoyun; Bilgihan, Anil; Okumus, Fevzi - In: Journal of hospitality marketing & management 30 (2021) 7, pp. 871-904
Persistent link: https://www.econbiz.de/10012649557
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UGC involvement, motivation and personality : comparison between China and Spain
González-Rodríguez, M. Rosario; Díaz-Fernández, M. … - In: Journal of destination marketing & management 19 (2021), pp. 1-14
Persistent link: https://www.econbiz.de/10012548477
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Leveraging artificial intelligence in firm-generated online customer communities : a framework and future research agenda
Marti, Candice L.; Kour, Gurpreet; Bilgihan, Anil; Xu, Yu - In: Journal of service management 35 (2024) 3, pp. 438-458
Persistent link: https://www.econbiz.de/10015078016
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Toward holistic experience-oriented service innovation : co-creating sustainable value with customers and society
Kandampully, Jay; Bilgihan, Anil; Riel, Allard C. R. van; … - In: The Cornell hospitality quarterly 64 (2023) 2, pp. 161-183
Persistent link: https://www.econbiz.de/10014253093