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Perceived service encounter pace and customer satisfaction : An empirical study of restaurant experiences

Noone, Breffni M.; Kimes, Sheryl E.; Mattila, Anna S.; … - In: Journal of Service Management 20 (2009) 4, pp. 380-403

Purpose – Restaurant operators can process a greater number of customers and increase revenues by reducing service encounter duration during high demand periods. Actions taken to reduce duration may be experienced by customers as an increase in the pace of the service encounter. While...

Persistent link: https://www.econbiz.de/10014894336

Examining the application of six sigma in the service exchange

Noone, Breffni M.; Namasivayam, Karthik; Tomlinson, … - In: Managing service quality : MSQ ; an international journal 20 (2010) 3, pp. 273-293

Persistent link: https://www.econbiz.de/10003980800

Effects of price and user-generated content on consumers' prepurchase evaluations of variably priced services

Noone, Breffni M.; McGuire, Kelly A. - In: Journal of hospitality & tourism research : JHTR ; the … 38 (2014) 4, pp. 562-581

Persistent link: https://www.econbiz.de/10010429829

Consumer reaction to crowding for extended service encounters

Noone, Breffni M.; Mattila, Anna S. - In: Managing service quality : MSQ ; an international journal 19 (2009) 1, pp. 31-41

Persistent link: https://www.econbiz.de/10009525110

Hotel overbooking : the effect of overcompensation on customers’ reactions to denied service

Noone, Breffni M.; Lee, Chung Hun - In: Journal of hospitality & tourism research : JHTR ; the … 35 (2011) 3, pp. 334-357

Persistent link: https://www.econbiz.de/10009272014

The effect of price on return intentions : do satisfaction and reward programme membership matter?

Noone, Breffni M.; Mount, Daniel J. - In: Journal of revenue and pricing management 7 (2008) 4, pp. 357-369

Persistent link: https://www.econbiz.de/10003798099

Impact of attitudinal loyalty on the frequent unmanaged business traveler's use of price and consumer reviews in hotel choice

Noone, Breffni M.; McGuire, Kelly A. - In: Journal of revenue and pricing management 15 (2016) 1, pp. 20-36

Persistent link: https://www.econbiz.de/10011441296

The moderating effect of perceived spatial crowding on the relationship between perceived service encounter pace and customer satisfaction

Song, Myungkeun; Noone, Breffni M. - In: International journal of hospitality management 65 (2017), pp. 47-46

Persistent link: https://www.econbiz.de/10011738827

Consumer goals and the service encounter : evaluating goal importance and the moderating effect of goal progress on satisfaction formation

Noone, Breffni M.; Mattila, Anna S. - In: Journal of hospitality & tourism research : JHTR ; the … 34 (2010) 2, pp. 247-268

Persistent link: https://www.econbiz.de/10003978775

Exploring the upside of waiting : the positive effects of waiting as a cue to brand popularity

Noone, Breffni M.; Lin, Michael S. - In: International journal of hospitality management 118 (2024), pp. 1-13

Persistent link: https://www.econbiz.de/10015069700