Narrow search
Showing 1 - 4 of 4
Cover Image
Bottom-up learning in marketing frontlines : conceptualization, processes, and consequences
Ye, Jun; Marinova, Detelina; Singh, Jagdip - In: Journal of the Academy of Marketing Science 40 (2012) 6, pp. 821-844
Persistent link: https://www.econbiz.de/10009679032
Cover Image
Do frontline mechanisms matter? : impact of quality and productivity orientations on unit revenue, efficiency, and customer satisfaction
Marinova, Detelina; Ye, Jun; Singh, Jagdip - In: Journal of marketing 72 (2008) 2, pp. 28-45
Persistent link: https://www.econbiz.de/10003684122
Cover Image
The emergent field of organizational frontlines
Singh, Jagdip; Brady, Michael; Arnold, Todd; Brown, Tom - In: Journal of service research : JSR 20 (2017) 1, pp. 3-11
Persistent link: https://www.econbiz.de/10011647467
Cover Image
Frontline problem-solving effectiveness : a dynamic analysis of verbal and nonverbal cues
Marinova, Detelina; Singh, Sunil K.; Singh, Jagdip - In: Journal of marketing research : JMR 55 (2018) 2, pp. 178-192
Persistent link: https://www.econbiz.de/10011844990