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The interactive effects of sales force controls on salespeople behaviors and customer outcomes
Wang, Guangping; Dou, Wenyu; Zhou, Nan - In: The journal of personal selling & sales management : JPSSM 32 (2012) 2, pp. 225-243
Persistent link: https://www.econbiz.de/10009552531
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Customer satisfaction with e-retailers : the role of product type in the relative importance of attributes
You, Yanfen; Bhatnagar, Amit; Ghose, Sanjoy - In: Journal of internet commerce 15 (2016) 3, pp. 274-291
Persistent link: https://www.econbiz.de/10011636493
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Moderating role of product type in the relationship between e-retailer service attributes and customer satisfaction
You, Yanfen; Bhatnagar, Amit; Ghose, Sanjoy - In: International journal of electronic marketing and … 8 (2017) 4, pp. 316-330
Persistent link: https://www.econbiz.de/10011858769
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Do underlying physical specifications of a servicescape matter? : the case of the cruise industry
Bhadauria, Amita; Bhatnagar, Amit; Ghose, Sanjoy - In: Services marketing quarterly 45 (2024) 3, pp. 319-341
Persistent link: https://www.econbiz.de/10015049449