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An extended model of the Antecedents and Consequences of Consumer Satisfaction for Hospitality Services

Ekinci, Yuksel; Dawes, Philip L.; Massey, Graham R. - 2008

Purpose – The purpose of this paper is to examine the impact of self-congruence on consumer satisfaction with services and to develop and test a conceptual model of the antecedents and consequences of consumer satisfaction in the hospitality industry. Design/methodology/approach – The...

Persistent link: https://www.econbiz.de/10009458956

An extended model of the antecedents and consequences of consumer satisfaction for hospitality services

Ekinci, Yuksel; Dawes, Philip L.; Massey, Graham R. - In: European Journal of Marketing 42 (2008) 1/2, pp. 35-68

Purpose – The purpose of this paper is to examine the impact of self‐congruence on consumer satisfaction with services and to develop and test a conceptual model of the antecedents and consequences of consumer satisfaction in the hospitality industry. Design/methodology/approach – The...

Persistent link: https://www.econbiz.de/10014722460

Consumer perceptions of frontline service employee personality traits, interaction quality, and consumer satisfaction

Ekinci, Yuksel; Dawes, Philip L. - In: The service industries journal 29 (2009) 3/4, pp. 503-521

Persistent link: https://www.econbiz.de/10003870676

Service quality and hospitality organizations

Ekinci, Yuksel - In: The Sage handbook of hospitality management, (pp. 316-330). 2008

Persistent link: https://www.econbiz.de/10003756725

Affordable luxury sports cars in Germany : investigating the determinants of customer experience

Schierle, Philipp; Ekinci, Yuksel; Schmäh, Marco; … - In: Marketing review St. Gallen : Marketingfachzeitschrift … 39 (2022) 5, pp. 62-69

Persistent link: https://www.econbiz.de/10013362983

Brand equity, brand loyalty and consumer satisfaction

Nam, Janghyeon; Ekinci, Yuksel; Whyatt, Georgina - In: Annals of tourism research : ATR ; a social sciences journal 38 (2011) 3, pp. 1009-1030

Persistent link: https://www.econbiz.de/10009300820

Antecedents of travellers' electronic word-of-mouth communication

Liang, Silvia Wan-Ju; Ekinci, Yuksel; Occhiocupo, Nicoletta - In: Journal of marketing management : MM 29 (2013) 5/6, pp. 584-606

Persistent link: https://www.econbiz.de/10009776469

Self-congruence, functional congruence, and destination choice

Ahn, Taehong; Ekinci, Yuksel; Li, Gang - In: Journal of business research : JBR 66 (2013) 6, pp. 719-723

Persistent link: https://www.econbiz.de/10009739964

Customer management in public sector organisations

Woodcock, Neil; Stone, Merlin; Ekinci, Yuksel - In: Journal of direct, data and digital marketing practice … 10 (2008/09) 1, pp. 16-28

Persistent link: https://www.econbiz.de/10003763933

The brand likeability scale : an exploratory study of likeability in firm-level brands

Bang, Nguyen; Ekinci, Yuksel; Simkin, Lyndon; Melewar, T. C. - In: International journal of market research : JMRS ; the … 57 (2015) 5, pp. 777-800

Persistent link: https://www.econbiz.de/10011494720