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Bottom-up learning in marketing frontlines : conceptualization, processes, and consequences
Ye, Jun; Marinova, Detelina; Singh, Jagdip - In: Journal of the Academy of Marketing Science 40 (2012) 6, pp. 821-844
Persistent link: https://www.econbiz.de/10009679032
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Do frontline mechanisms matter? : impact of quality and productivity orientations on unit revenue, efficiency, and customer satisfaction
Marinova, Detelina; Ye, Jun; Singh, Jagdip - In: Journal of marketing 72 (2008) 2, pp. 28-45
Persistent link: https://www.econbiz.de/10003684122
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The emergent field of organizational frontlines
Singh, Jagdip; Brady, Michael; Arnold, Todd; Brown, Tom - In: Journal of service research : JSR 20 (2017) 1, pp. 3-11
Persistent link: https://www.econbiz.de/10011647467
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Frontline problem-solving effectiveness : a dynamic analysis of verbal and nonverbal cues
Marinova, Detelina; Singh, Sunil K.; Singh, Jagdip - In: Journal of marketing research : JMR 55 (2018) 2, pp. 178-192
Persistent link: https://www.econbiz.de/10011844990
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Customer satisfaction : dilemma of comparing multiple scale scores
Yadav, Neeraj; Shankar, Ravi; Singh, Surya Prakash - In: Total quality management & business excellence 34 (2023) 1, pp. 32-56
Persistent link: https://www.econbiz.de/10013550039
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An analytical study of customer’s preferences and satisfaction in credit card industry
Khurana, Sunayna; Singh, S. P. - In: The IUP journal of bank management : IJBM 10 (2011) 1, pp. 71-87
Persistent link: https://www.econbiz.de/10009244202