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Investigating the influence of velocity performance on satisfaction with third party logistics service

Briggs, Elten; Landry, Timothy D.; Daugherty, Patricia J. - In: Industrial marketing management : the international … 39 (2010) 4, pp. 640-649

Persistent link: https://www.econbiz.de/10003983996

A framework of satisfaction for continually delivered business services

Briggs, Elten; Landry, Timothy D.; Daugherty, Patricia J. - In: The journal of business & industrial marketing 31 (2016) 1, pp. 112-122

Persistent link: https://www.econbiz.de/10011539353

Explicating customer orientation's influence on frontline employee satisfaction

Briggs, Elten; Jaramillo, Fernando; Noboa, Fabrizio - In: The service industries journal 35 (2015) 3, pp. 133-151

Persistent link: https://www.econbiz.de/10011296301

Salesperson time perspectives and customer willingness to pay more : roles of intraorganizational employee navigation, customer satisfaction, and firm innovation climate

Agnihotri, Raj; Yang, Zhiyong; Briggs, Elten - In: Journal of personal selling & sales management : JPSSM 39 (2019) 2, pp. 138-158

Persistent link: https://www.econbiz.de/10012200863

Linking organizational service orientation to retailer profitability : insights from the service-profit chain

Briggs, Elten; Deretti, Sandro; Kato, Heitor T. - In: Journal of business research : JBR 107 (2020), pp. 271-278

Persistent link: https://www.econbiz.de/10012156757

Using Service to Create Loyalty with Key Accounts

Daugherty, Patricia J.; Ellinger, Alexander E.; Plair, … - In: The International Journal of Logistics Management 8 (1997) 2, pp. 83-91

In recent years, many retail industries have come to be dominated by a few extremely large competitors. For example, Wal‐Mart, Kmart, and Target prevail in the discount competitive set. Such customers are referred to as key accounts and are “treated differently” by selling firms. The...

Persistent link: https://www.econbiz.de/10014780877