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Customer satisfaction
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ECONIS (ZBW)
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Online customer experience in e-retailing : an empirical model of antecedents and outcomes
Rose, Susan
;
Clark, Moira
;
Samouel, Phillip
;
Hair, Neil
- In:
Journal of retailing
88
(
2012
)
2
,
pp. 308-322
Persistent link: https://www.econbiz.de/10009562800
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2
Business success through service excellence
Clark, Moira
;
Baker, Susan
-
2004
Persistent link: https://www.econbiz.de/10001805938
Saved in:
3
Relationship marketing for competitive advantage : winning and keeping customers
Payne, Adrian
(
ed.
);
Christopher, Martin
(
ed.
); …
-
1995
Persistent link: https://www.econbiz.de/10013530687
Saved in:
4
Customer experience quality : an exploration in business and consumer contexts using repertory grid technique
Lemke, Fred
;
Clark, Moira
;
Wilson, Hugh
- In:
Journal of the Academy of Marketing Science
39
(
2011
)
6
,
pp. 846-869
Persistent link: https://www.econbiz.de/10010218001
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