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~subject:"Customer satisfaction"
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Customer satisfaction
Consumer behaviour
97
Konsumentenverhalten
94
Relationship marketing
87
Beziehungsmarketing
86
Spain
35
Spanien
27
Kundenzufriedenheit
25
Marketingmanagement
25
Marketing management
24
Distribution channel
23
Vertriebsweg
23
Einzelhandel
20
Kundenwert
20
Retail trade
20
Customer value
19
Theorie
16
Theory
16
Innovation diffusion
15
Innovationsdiffusion
15
Marketing
15
Online retailing
15
Online-Handel
15
Brand management
14
Firm performance
14
Lieferantenmanagement
14
Markenführung
14
Supplier relationship management
14
Unternehmenserfolg
14
Dienstleistungsqualität
13
E-commerce
13
Service quality
13
Electronic Commerce
12
Kundenbindungsprogramm
11
Loyalty program
11
Digitalisierung
10
Digitization
10
Direct marketing
10
Direktmarketing
10
Marketingtheorie
10
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Article
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research-article
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English
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Verhoef, Peter C.
15
Sesé, F. Javier
6
Polo-Redondo, Yolanda
5
Haan, Evert de
3
Hunneman, Auke
3
Melero-Polo, Iguácel
3
Sloot, Laurens M.
3
Wiesel, Thorsten
3
Cambra Fierro, Jesús J.
2
Cambra-Fierro, Jesús
2
Gao, Lily
2
Langerak, Fred
2
Lemon, Katherine N.
2
Lucia-Palacios, Laura
2
Polo Redondo, Yolanda
2
Pérez-López, Raúl
2
Valck, Kristine de
2
Bolton, Ruth M.
1
Bosma, Joost
1
Bunk, Abraham P.
1
Bügel, Marnix S.
1
Cambra Fierro, Jesús
1
Cambra-Fierro, Jesus
1
Cambra-Fierro, Jesús J.
1
Doorn, Jenny van
1
Emrich, Oliver
1
Gijsenberg, Maarten J.
1
Heijnsbroek, Martin
1
Herhausen, Dennis
1
Kleinlercher, Kristina
1
Kumar, V.
1
Melero Polo, Iguácel
1
Melero, Iguacel
1
Ou, Yi-chun
1
Petersen, J. Andrew
1
Rudolph, Thomas
1
Trifu, Andreea
1
Verlegh, Peeter W. J.
1
Verlegh, Peeter W.J
1
Vries, Lisette de
1
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Erasmus Research Institute of Management
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Journal of marketing
3
Journal of retailing
3
Journal of retailing and consumer services
3
Journal of the Academy of Marketing Science
2
Business research quarterly : BRQ
1
ERIM report series research in management
1
Interfaces : the INFORMS journal on the practice of operations research
1
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
1
International journal of retail & distribution management
1
Journal of Business & Industrial Marketing
1
Journal of Product & Brand Management
1
Journal of business research : JBR
1
Journal of public policy & marketing
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Journal of service research
1
Journal of service research : JSR
1
Marketing accountability for marketing and non-marketing outcomes
1
Service business
1
The journal of business & industrial marketing
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ECONIS (ZBW)
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Other ZBW resources
2
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1
Unlocking the power of marketing : understanding the links between customer mindset metrics, behavior, and profitability
Petersen, J. Andrew
;
Kumar, V.
;
Polo-Redondo, Yolanda
; …
- In:
Journal of the Academy of Marketing Science
46
(
2018
)
5
,
pp. 813-836
Persistent link: https://www.econbiz.de/10011924769
Saved in:
2
Post satisfaction factors affecting the long-term orientation of supply relationships
Cambra-Fierro, Jesús J.
;
Polo-Redondo, Yolanda
- In:
The journal of business & industrial marketing
26
(
2011
)
6
,
pp. 395-406
Persistent link: https://www.econbiz.de/10009272360
Saved in:
3
Cognitive, affective and behavioural responses in mall experience : a qualitative approach
Lucia-Palacios, Laura
;
Pérez-López, Raúl
; …
- In:
International journal of retail & distribution management
44
(
2016
)
1
,
pp. 4-21
Persistent link: https://www.econbiz.de/10011515550
Saved in:
4
Short-term and long-term effects of touchpoints on customer perceptions
Cambra-Fierro, Jesús
;
Polo-Redondo, Yolanda
;
Trifu, Andreea
- In:
Journal of retailing and consumer services
61
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012581871
Saved in:
5
How situational circumstances modify the effects of frontline employees' competences on customer satisfaction with the store
Lucia-Palacios, Laura
;
Pérez-López, Raúl
; …
- In:
Journal of retailing and consumer services
52
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012132197
Saved in:
6
From dissatisfied customers to evangelists of the firm : a study of the Spanish mobile service sector
Cambra Fierro, Jesús
;
Melero Polo, Iguácel
;
Sesé, F. …
- In:
Business research quarterly : BRQ
17
(
2014
)
3
,
pp. 191-204
Persistent link: https://www.econbiz.de/10010412801
Saved in:
7
Managing complaints to improve customer profitability
Cambra-Fierro, Jesus
;
Melero, Iguacel
;
Sesé, F. Javier
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 109-124
Persistent link: https://www.econbiz.de/10010500745
Saved in:
8
Can complaint-handling efforts promote customer engagement?
Cambra-Fierro, Jesús
;
Melero-Polo, Iguácel
;
Sesé, F. …
- In:
Service business
10
(
2016
)
4
,
pp. 847-866
Persistent link: https://www.econbiz.de/10011722441
Saved in:
9
Customer equity drivers, customer experience quality, and customer profitability in banking services : the moderating role of social influence
Gao, Lily
;
Melero-Polo, Iguácel
;
Sesé, F. Javier
- In:
Journal of service research
23
(
2020
)
2
,
pp. 174-193
Persistent link: https://www.econbiz.de/10012216517
Saved in:
10
Winning your customers' minds and hearts : disentangling the effects of lock-in and affective customer experience on retention
Gao, Lily
;
Haan, Evert de
;
Melero-Polo, Iguácel
; …
- In:
Journal of the Academy of Marketing Science
51
(
2023
)
2
,
pp. 334-371
Persistent link: https://www.econbiz.de/10014251177
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