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Metaverse : shifting the reality of services

Gleim, Mark; McCullough, Heath; Ferrell, O. C.; Gabler, … - In: The journal of services marketing 38 (2024) 1, pp. 13-27

Persistent link: https://www.econbiz.de/10014473577

The influence of supply chain management competency on customer satisfaction and shareholder value

Ellinger, Alexander; Shin, Hyunju; Magnus Northington, … - In: Supply Chain Management: An International Journal 17 (2012) 3, pp. 249-262

Purpose – The relationship between supply chain management (SCM) competency and firm performance is not well established empirically. This is largely because proven metrics for quantifying the effects of SCM are scarce. Drawing on the strategic managerial concept of supply chain orientation as...

Persistent link: https://www.econbiz.de/10015008697

The influence of supply chain management competency on customer satisfaction and shareholder value

Ellinger, Alexander E.; Shin, Hyunju; Northington, … - In: Supply chain management : an international journal 17 (2012) 3, pp. 249-262

Persistent link: https://www.econbiz.de/10009559736

Can service climate detract from employee performance? : the role of experience in optimizing satisfaction and performance outcomes

Gabler, Colin B.; Rapp, Adam; Richey, Robert Glenn <Jr.>; … - In: Decision sciences : DS 49 (2018) 1, pp. 7-24

Persistent link: https://www.econbiz.de/10011875811