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The effect of service providers' facial hair on restaurant customers' perceptions
Kim, Sung-Bum; Lee, Seunghwan; Kim, Dae-Young - In: Service business 12 (2018) 2, pp. 277-303
Persistent link: https://www.econbiz.de/10011915053
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The BRAND tourism effect on loyal customer experiences in luxury hotel : the moderating role of psychological ownership
Lee, Seunghwan; Kim, Dae-Young - In: Tourism management perspectives : TMP 35 (2020), pp. 1-11
Persistent link: https://www.econbiz.de/10012296735
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Predicting behavioral loyalty through community : why other fans are more important than our own intentions, our satisfaction, and the team itself
Yoshida, Masayuki; Heere, Bob; Gordon, Brian - In: Journal of sport management : the official journal of … 29 (2015) 3, pp. 318-333
Persistent link: https://www.econbiz.de/10011295355
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Impacts of cruise service quality and price on vacationers' cruise experience : moderating role of price sensitivity
Chua, Bee-Lia; Lee, Sanghyeop; Goh, Ben; Han, Heesup - In: International journal of hospitality management 44 (2015), pp. 131-145
Persistent link: https://www.econbiz.de/10010501929
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Investigation of cruise vacationers' behavioral intention formation in the fast-growing cruise industry : the moderating impact of gender and age
Chua, Bee-Lia; Lee, Sanghyeop; Kim, Hyeon-Cheol; Han, Heesup - In: Journal of vacation marketing 25 (2019) 1, pp. 51-70
Persistent link: https://www.econbiz.de/10011986596
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Investigating customer loyalty formation for wellness spa : individualism vs. collectivism
Han, Heesup; Kiatkawsin, Kiattipoom; Kim, Wansoo; Lee, … - In: International journal of hospitality management 67 (2017), pp. 11-23
Persistent link: https://www.econbiz.de/10011785135
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Understanding airline travelers' perceptions of well-being : the role of cognition, emotion, and sensory experiences in airline lounges
Kim, Hyeon-Cheol; Chua, Bee-Lia; Lee, Sanghyeop; Huey … - In: Journal of travel and tourism marketing 33 (2016) 7/9, pp. 1213-1234
Persistent link: https://www.econbiz.de/10011627491
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Consequences of cruise line involvement : a comparison of first-time and repeat passengers
Chua, Bee-Lia; Lee, Sanghyeop; Han, Heesup - In: International journal of contemporary hospitality management 29 (2017) 6, pp. 1658-1683
Persistent link: https://www.econbiz.de/10011732274
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Drivers of brand loyalty in the chain coffee shop industry
Han, Heesup; Nguyen, Hong Ngoc; Song, Hak-jun; Chua, Bee-Lia - In: International journal of hospitality management 72 (2018), pp. 86-97
Persistent link: https://www.econbiz.de/10011872763
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Impact of functional/cognitive and emotional advertisements on image and repurchase intention
Han, Heesup; Nguyen, Hong Ngoc; Song, Hak-jun; Lee, … - In: Journal of hospitality marketing & management 28 (2019) 4, pp. 446-471
Persistent link: https://www.econbiz.de/10012176671