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Social listening to create bespoke customer experiences : best practices for hospitality operators
LaTour, Kathryn A.; Brant, Ana - In: The Cornell hospitality quarterly 63 (2022) 3, pp. 320-333
Persistent link: https://www.econbiz.de/10013387198
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Co-creating affective atmospheres in retail experience
Joy, Annamma; Wang, Jeff Jianfeng; Orazi, Davide C.; … - In: Journal of retailing 99 (2023) 2, pp. 297-317
Persistent link: https://www.econbiz.de/10014322019