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The happy versus unhappy service worker in the service encounter : assessing the impact on customer satisfaction
Söderlund, Magnus; Rosengren, Sara - In: Journal of retailing and consumer services 17 (2010) 2, pp. 161-169
Persistent link: https://www.econbiz.de/10003956387
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Experience value as a function of hedonic and utilitarian dominant services
Prebensen, Nina K.; Rosengren, Sara - In: International journal of contemporary hospitality management 28 (2016) 1, pp. 113-135
Persistent link: https://www.econbiz.de/10011435705
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From customer experience to human experience : uses of systematized and non-systematized knowledge
Roggeveen, Anne L.; Rosengren, Sara - In: Journal of retailing and consumer services 67 (2022), pp. 1-7
Persistent link: https://www.econbiz.de/10013364457