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Customer satisfaction
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18
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Law, Rob
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Qu, Hailin
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University of Madras / Department of Commerce
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American Economic Association
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Association for the Study of the Grants Economy, New Orleans, 27.12.1971
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
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Journal of retailing and consumer services
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International journal of hospitality management
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Journal of business research : JBR
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The journal of services marketing
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International journal of contemporary hospitality management
112
Journal of travel and tourism marketing
110
Journal of hospitality marketing & management
108
Tourism management : research, policies, practice
96
Cogent business & management
79
The service industries journal
72
Asia Pacific journal of marketing and logistics
71
Services marketing quarterly
71
Psychology & marketing
69
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
67
Service business
59
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
56
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Journal of service management
54
Journal of service research : JSR
54
Journal of Islamic marketing
52
Tourism management perspectives : TMP
47
International journal of electronic marketing and retailing : IJEMR
45
Journal of hospitality and tourism insights
44
Journal of strategic marketing
42
Journal of air transport management
40
The international review of retail, distribution and consumer research
40
International journal of retail and distribution management
39
International journal of retail & distribution management
38
European journal of marketing : EJM
37
Total quality management & business excellence
37
The international journal of bank marketing : IJBM
35
International journal of quality and service sciences
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Journal of service research
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Journal of vacation marketing
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Journal of retailing
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Journal of the Academy of Marketing Science
33
Tourism analysis : an interdisciplinary tourism & hospitality journal
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The TQM journal : the international review of organizational improvement
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Journal of Asian finance, economics and business : JAFEB
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Journal of Services Marketing
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ECONIS (ZBW)
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1
"Touching" services : tangible objects create an emotional connection to services even before their first use
Nägele, Nora
;
Walter, Benjamin von
;
Scharfenberger, Philipp
- In:
Business research
13
(
2020
)
2
,
pp. 741-766
, mugs, or fashion articles. Drawing on research about embodied
cognition
, this paper investigates how and under which …
Persistent link: https://ebvufind01.dmz1.zbw.eu/10012295833
Saved in:
2
How customer experience management reconciles strategy differences between East and West
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of global scholars of marketing science : …
31
(
2021
)
3
,
pp. 273-295
Persistent link: https://ebvufind01.dmz1.zbw.eu/10012549083
Saved in:
3
Understanding effects of co-creation on cognitive, affective and behavioral evaluations in service recovery : an ethnocultural analysis
Gohary, Ali
;
Hamzelu, Bahman
;
Pourazizi, Lida
;
Hanzaee, …
- In:
Journal of retailing and consumer services
31
(
2016
),
pp. 182-198
Persistent link: https://ebvufind01.dmz1.zbw.eu/10011528630
Saved in:
4
Cognitive and affective constituents of the consumption experience in retail service settings : effects on store loyalty
Alan, Alev Kocak
;
Kabadayi, Ebru Tumer
;
Yılmaz, Çengiz
- In:
Service business
10
(
2016
)
4
,
pp. 715-735
Persistent link: https://ebvufind01.dmz1.zbw.eu/10011722421
Saved in:
5
Delighted or satisfied? : positive emotional responses derived from theme park experiences
Ma, Jianyu
;
Scott, Noel
;
Gao, Jun
;
Ding, Peiyi
- In:
Journal of travel and tourism marketing
34
(
2017
)
1/3
,
pp. 1-19
Persistent link: https://ebvufind01.dmz1.zbw.eu/10011669945
Saved in:
6
The road to customer loyalty paved with service customization
Bock, Dora E.
;
Magnus, Stephanie M.
;
Folse, Judith Anne …
- In:
Journal of business research : JBR
69
(
2016
)
10
,
pp. 3923-3932
Persistent link: https://ebvufind01.dmz1.zbw.eu/10011553788
Saved in:
7
How rainy-day blues affect customers’ evaluation behavior : evidence from online reviews
Zhang, Ziqiong
;
Qiao, Shuchen
;
Li, Hengyun
;
Zhang, Zili
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-13
Persistent link: https://ebvufind01.dmz1.zbw.eu/10013266147
Saved in:
8
Users taking the blame? : how service failure, recovery, and robot design affect user attributions and retention
Meyer, Nika
;
Schwede, Melanie
;
Hammerschmidt, Maik
; …
- In:
Electronic markets : EM ; the international journal of …
32
(
2022
)
4
,
pp. 2491-2505
Persistent link: https://ebvufind01.dmz1.zbw.eu/10013556744
Saved in:
9
There's not much to tell : the impact of emotional resilience on negative word-of-mouth following service failure
Lteif, Lama
;
Rubin, Dan
;
Ball, Joan P.
;
Lamberton, Cait
- In:
Psychology & marketing
40
(
2023
)
9
,
pp. 1808-1820
Persistent link: https://ebvufind01.dmz1.zbw.eu/10014338326
Saved in:
10
Modeling customer experience with public sector smartphone apps : a mixed methods study in the UAE
AlJanahi, Alia
;
Parahoo, Sanjai Kumar
- In:
International review on public and non-profit marketing
20
(
2023
)
4
,
pp. 813-827
Persistent link: https://ebvufind01.dmz1.zbw.eu/10014437256
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