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~subject:"Customer satisfaction"
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Subject
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Customer satisfaction
Consumer behaviour
185
Konsumentenverhalten
181
Kundenzufriedenheit
93
Beziehungsmarketing
88
Relationship marketing
88
Holiday behaviour
82
Urlaubsverhalten
82
Hotel industry
72
Hotellerie
72
Dienstleistungsqualität
60
Service quality
60
Tourism
49
Tourismus
49
Emotion
44
Brand image
38
Gastronomie
38
Markenimage
38
Restaurant industry
38
Brand management
37
Markenführung
37
Environmental consciousness
32
Tourism industry
32
Tourismuswirtschaft
32
Umweltbewusstsein
32
Job satisfaction
31
Arbeitszufriedenheit
29
Airline
25
Consumer attitudes
25
Fluggesellschaft
25
Gastgewerbe
25
Hospitality industry
25
Satisfaction
25
Verbrauchereinstellung
25
USA
24
Brand
23
Environmental management
22
Markenartikel
22
Umweltmanagement
22
United States
22
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3
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94
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93
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research-article
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English
95
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Han, Heesup
76
Hyun, Sunghyup Sean
23
Chua, Bee-Lia
15
Kim, Wansoo
14
Yu, Jongsik
13
Lee, Sanghyeop
10
Moon, Hyoungeun
8
Al-Ansi, Amr
7
Kim, Jinkyung Jenny
6
Ryu, Kisang
6
Hwang, Jinsoo
5
Kim, Seongseop
5
Jani, Dev
4
Koo, Bonhak
4
Ok, Chihyung
4
Song, Hak-jun
4
Baah, Nancy Grace
3
Ham, Sunny
3
Kim, Insin
3
Lee, Jin-soo
3
Lee, Kai-Sean
3
Lee, Kwang-Ho
3
Nikbin, Davoud
3
Seo, Jungwoon
3
Canter, Deborah D.
2
Jang, Soocheong (Shawn)
2
Jeaheng, Yoksamon
2
Kiatkawsin, Kiattipoom
2
Kim, Hyeon-Cheol
2
Kim, Seoyoung
2
Meng, Bo
2
Moon, Hyeyoung
2
Nguyen, Hong Ngoc
2
Noppadol Manosuthi
2
Pipatpong Fakfare
2
Quan, Lanji
2
Ariza-Montes, Antonio
1
Back, Ki-joon
1
Barrett, Betsy
1
Chi, Xiaoting
1
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Journal of travel and tourism marketing
27
International journal of hospitality management
26
International journal of contemporary hospitality management
7
Tourism management : research, policies, practice
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Journal of hospitality marketing & management
4
Journal of retailing and consumer services
3
Journal of vacation marketing
3
The service industries journal
3
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
2
Tourism management perspectives : TMP
2
International Journal of Contemporary Hospitality Management
1
International journal of sports marketing & sponsorship
1
Journal of Contemporary Issues in Business and Government
1
Journal of hospitality and tourism insights
1
Review of managerial science
1
Tourism analysis : an interdisciplinary tourism & hospitality journal
1
Tourism and hospitality research : the surrey quarterly review
1
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ECONIS (ZBW)
93
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Other ZBW resources
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1
Switching intention model development : role of service performances, customer satisfaction, and switching barriers in the hotel industry
Han, Heesup
;
Kim, Wansoo
;
Hyun, Sunghyup Sean
- In:
International journal of hospitality management
30
(
2011
)
3
,
pp. 619-629
Persistent link: https://www.econbiz.de/10009130566
Saved in:
2
The role of wellness spa tourism performance in building destination loyalty : the case of Thailand
Han, Heesup
;
Kiatkawsin, Kiattipoom
;
Jung, Heekyoung
; …
- In:
Journal of travel and tourism marketing
35
(
2018
)
5
,
pp. 595-610
Persistent link: https://www.econbiz.de/10011918022
Saved in:
3
Investigating customer loyalty formation for wellness spa : individualism vs. collectivism
Han, Heesup
;
Kiatkawsin, Kiattipoom
;
Kim, Wansoo
;
Lee, …
- In:
International journal of hospitality management
67
(
2017
),
pp. 11-23
Persistent link: https://www.econbiz.de/10011785135
Saved in:
4
Bike-traveling as a growing phenomenon : role of attributes, value, satisfaction, desire, and gender in developing loyalty
Han, Heesup
;
Meng, Bo
;
Kim, Wansoo
- In:
Tourism management : research, policies, practice
59
(
2017
),
pp. 91-103
Persistent link: https://www.econbiz.de/10011642653
Saved in:
5
Drivers of brand loyalty in the chain coffee shop industry
Han, Heesup
;
Nguyen, Hong Ngoc
;
Song, Hak-jun
;
Chua, Bee-Lia
- In:
International journal of hospitality management
72
(
2018
),
pp. 86-97
Persistent link: https://www.econbiz.de/10011872763
Saved in:
6
Airport shopping : an emerging non-aviation business : triggers of traveler loyalty
Han, Heesup
;
Yu, Jongsik
;
Kim, Wansoo
- In:
Journal of travel and tourism marketing
35
(
2018
)
7
,
pp. 835-845
Persistent link: https://www.econbiz.de/10011941756
Saved in:
7
Product performance and its role in airline image generation and customer retention processes : gender difference
Han, Heesup
;
Shim, Changsup
;
Lee, Won Seok
;
Kim, Wansoo
- In:
Journal of travel and tourism marketing
36
(
2019
)
4
,
pp. 536-548
Persistent link: https://www.econbiz.de/10012179435
Saved in:
8
Halal tourism : travel motivators and customer retention
Han, Heesup
;
Al-Ansi, Amr
;
Köseoglu, Mehmet Ali
;
Lin, …
- In:
Journal of travel and tourism marketing
36
(
2019
)
9
,
pp. 1012-1024
Persistent link: https://www.econbiz.de/10012179519
Saved in:
9
Role of airline food quality, price reasonableness, image, satisfaction, and attachment in building re-flying intention
Han, Heesup
;
Lee, Kai-Sean
;
Chua, Bee-Lia
;
Lee, Sanghyeop
; …
- In:
International journal of hospitality management
80
(
2019
),
pp. 91-100
Persistent link: https://www.econbiz.de/10012058616
Saved in:
10
Customer retention in the medical tourism industry : impact of quality, satisfaction, trust and price resonableness
Han, Heesup
;
Hyun, Sunghyup Sean
- In:
Tourism management : research, policies, practice
46
(
2015
),
pp. 20-29
Persistent link: https://www.econbiz.de/10010485589
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