Narrow search
Showing 1 - 7 of 7
Cover Image
An empirical analysis of the antecedents of e-satisfaction and e-loyalty : focusing on the role of flow and its antecedents
Hsu, Chia-lin; Wu, Cou-chen; Chen, Mu-Chen - In: Information systems and e-business management : ISeB 11 (2013) 2, pp. 287-311
Persistent link: https://www.econbiz.de/10009742909
Cover Image
The impact of website quality on customer satisfaction and purchase intention : perceived playfulness and perceived flow as mediators
Hsu, Chia-lin; Chang, Kuo-chien; Chen, Mu-Chen - In: Information systems and e-business management : ISeB 10 (2012) 4, pp. 549-570
Persistent link: https://www.econbiz.de/10009673944
Cover Image
Applying loss aversion to assess the effect of customers' asymmetric response to service quality on post-dining behavioral intentions : an empirical survey in the restaurant sector
Chang, Kuo-chien; Chen, Mu-Chen; Hsu, Chia-lin - In: International journal of hospitality management 29 (2010) 4, pp. 620-631
Persistent link: https://www.econbiz.de/10008758180
Cover Image
Applying a Kansei engineering-based logistics service design approach to developing international express services
Chen, Mu-Chen; Chang, Kuo-Chien; Hsu, Chia-Lin; Xiao, … - In: International journal of physical distribution & … 45 (2015) 6, pp. 618-646
Persistent link: https://www.econbiz.de/10011376634
Cover Image
How does gamification improve user experience? : an empirical investigation on the antecedences and consequences of user experience and its mediating role
Hsu, Chia-Lin; Chen, Mu-Chen - In: Technological forecasting & social change : an … 132 (2018), pp. 118-129
Persistent link: https://www.econbiz.de/10011959818
Cover Image
Applying the Kano model to investigate the quality of transportation services at mega events
Chen, Mu-Chen; Hsu, Chia-Lin; Huang, Chun-Han - In: Journal of retailing and consumer services 60 (2021), pp. 1-17
Persistent link: https://www.econbiz.de/10012502648
Cover Image
Investigating pharmaceutical logistics service quality with refined Kano's model
Chen, Mu-Chen; Hsu, Chia-Lin; Lee, Li-Hung - In: Journal of retailing and consumer services 57 (2020), pp. 1-12
Persistent link: https://www.econbiz.de/10012305901