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Customer satisfaction
Consumer behaviour
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International journal of contemporary hospitality management
3
International journal of hospitality management
3
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
3
Tourism management : research, policies, practice
2
Journal of business research : JBR
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ECONIS (ZBW)
15
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1
Predicting tourists' health risk preventative behaviour and travelling satisfaction in Tibet : combining the theory of planned behaviour and health belief model
Huang, Xingyu
;
Dai, Shanshan
;
Xu, Honggang
- In:
Tourism management perspectives : TMP
33
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012170412
Saved in:
2
Effects of online commercial friendships on customer revenge following a service failure
Fu, Xiaorong
;
Pang, Jing
;
Gursoy, Dogan
- In:
Journal of business research : JBR
153
(
2022
),
pp. 102-114
Persistent link: https://www.econbiz.de/10013533975
Saved in:
3
Customers' online service encounter satisfaction with chatbots : interaction effects of language style and decision-making journey stage
Huang, Yingying
;
Gursoy, Dogan
- In:
International journal of contemporary hospitality management
36
(
2024
)
12
,
pp. 4074-4091
Persistent link: https://www.econbiz.de/10015145310
Saved in:
4
Effects of the new COVID-19 normal on customer satisfaction : can facemasks level off the playing field between average-looking and attractive-looking employees?
Wu, Gang
;
Liang, Lifang
;
Gursoy, Dogan
- In:
International journal of hospitality management
97
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012820030
Saved in:
5
Theoretical examination of destination loyalty formation
Gursoy, Dogan
;
Chen, Joseph
;
Chi, Christina G.
- In:
International journal of contemporary hospitality management
26
(
2014
)
5
,
pp. 809-827
Persistent link: https://www.econbiz.de/10010395526
Saved in:
6
Employee satisfaction, customer satisfaction, and financial performance : an empirical examination
Chi, Christina G.
;
Gursoy, Dogan
- In:
International journal of hospitality management
28
(
2009
)
2
,
pp. 245-253
Persistent link: https://www.econbiz.de/10003827275
Saved in:
7
A multifaced analysis of tourism satisfaction
Neal, Janet D.
;
Gursoy, Dogan
- In:
Journal of travel research : a quarterly publication of …
47
(
2008
)
1
,
pp. 53-62
Persistent link: https://www.econbiz.de/10003870206
Saved in:
8
Developing a consumer complaining and recovery effort scale
Lu, Lu
;
Gursoy, Dogan
;
Chi, Christina Geng-Qing
;
Xiao, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
42
(
2018
)
5
,
pp. 686-715
Persistent link: https://www.econbiz.de/10011912319
Saved in:
9
Effect of disruptive customer behaviors on others' overall service experience : an appraisal theory perspective
Cai, Ruiying
;
Lu, Lu
;
Gursoy, Dogan
- In:
Tourism management : research, policies, practice
69
(
2018
),
pp. 330-344
Persistent link: https://www.econbiz.de/10011903532
Saved in:
10
Evaluation nudge : effect of evaluation mode of online customer reviews on consumers' preferences
Tan, Huimin
;
Lv, Xingyang
;
Liu, Xiaoyan
;
Gursoy, Dogan
- In:
Tourism management : research, policies, practice
65
(
2018
),
pp. 29-40
Persistent link: https://www.econbiz.de/10011775050
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