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Impact of customer experience on loyalty : a multichannel examination
Brun, Isabelle; Rajaobelina, Lova; Ricard, Line; … - In: The service industries journal 37 (2017) 5/6, pp. 317-340
Persistent link: https://www.econbiz.de/10011741120
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Examining emotions linked to live chat services : the role of e-service quality and impact on word of mouth
Rajaobelina, Lova; Brun, Isabelle; Kilani, Nour; … - In: Journal of financial services marketing 27 (2022) 3, pp. 232-249
Persistent link: https://www.econbiz.de/10013390958
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Towards a better understanding of mobile banking : the impact of customer experience on trust and commitment
Rajaobelina, Lova; Brun, Isabelle; Tep, Sandrine Prom; … - In: Journal of financial services marketing : JFSM 23 (2018) 3/4, pp. 141-152
Persistent link: https://www.econbiz.de/10011975268
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Mobile banking service quality and customer relationships
Arcand, Manon; Tep, Sandrine Prom; Brun, Isabelle; … - In: The international journal of bank marketing : IJBM 35 (2017) 7, pp. 1066-1087
Persistent link: https://www.econbiz.de/10011814538
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The impact of customer experience on relationship quality with travel agencies in a multichannel environment
Rajaobelina, Lova - In: Journal of travel research : a quarterly publication of … 57 (2018) 2, pp. 206-217
Persistent link: https://www.econbiz.de/10011915362
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Determinants of dining satisfaction and post-dining behavioral intentions
Ladhari, Riadh; Brun, Isabelle; Morales Alvarez, Miguel - In: International journal of hospitality management 27 (2008) 4, pp. 563-573
Persistent link: https://www.econbiz.de/10003860311
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OCL : online customer loyalty in the service industries : scale development and validation
Toufaily, Elissar; Fallu, Jean-Mathieu; Ricard, Line - In: Journal of relationship marketing : innovations & … 15 (2016) 4, pp. 269-298
Persistent link: https://www.econbiz.de/10011633641