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Customer satisfaction
Consumer behaviour
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Beziehungsmarketing
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Relationship marketing
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Dienstleistungsqualität
14
Service quality
14
Kundenzufriedenheit
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Corporate Social Responsibility
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Xie, Lishan
6
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5
Li, Yaoqi
4
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3
Gong, Jinhong
2
Huan, Tzung-cheng
2
Lei, Shaohui
2
Li, Dongmei
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Liu, Xin
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Zhang, Chun
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Fang, Shujie
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Laroche, Michel
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Liu, Pei
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Liu, Qiangqiang
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International journal of contemporary hospitality management
3
International journal of hospitality management
3
Journal of retailing and consumer services
2
International journal of business and economics
1
Journal of business research : JBR
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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ECONIS (ZBW)
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1
How to inspire users in virtual travel communities : the effect of activity novelty on users' willingness to co-create
Xie, Lishan
;
Liu, Canmian
;
Li, Yaoqi
;
Zhu, Tengteng
- In:
Journal of retailing and consumer services
75
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014371708
Saved in:
2
When service customization in tourism backfires : exploring the value restoration mechanism to prevent value codestruction
Xie, Lishan
;
Liu, Xin
;
Li, Dongmei
;
Guan, Xinhua
- In:
Journal of hospitality & tourism research : JHTR ; the …
48
(
2024
)
7
,
pp. 1197-1211
Persistent link: https://www.econbiz.de/10015192421
Saved in:
3
The challenge to focus on customer needs
Guan, Xinhua
- In:
International journal of business and economics
16
(
2017
)
3
,
pp. 335-339
Persistent link: https://www.econbiz.de/10011974053
Saved in:
4
Formal versus casual : how do customers respond to service robots' uniforms? : the roles of service type and language style
Liu, Canmian
;
Xie, Lishan
- In:
International journal of hospitality management
114
(
2023
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014439968
Saved in:
5
Family-customer happiness and its impact on customer citizenship behavior : a study of parent-child consumption in robot restaurants
Peng, Jiamin
;
Lei, Shaohui
;
Xie, Lishan
- In:
Tourism Management Perspectives
53
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10015077349
Saved in:
6
Proactivity or passivity? : an investigation of the effect of service robots' proactive behaviour on customer co-creation intention
Xie, Lishan
;
Liu, Canmian
;
Li, Dongmei
- In:
International journal of hospitality management
106
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013383252
Saved in:
7
The nonlinear effect of service robot anthropomorphism on customers' usage intention : a privacy calculus perspective
Xie, Lishan
;
Lei, Shaohui
- In:
International journal of hospitality management
107
(
2022
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014227626
Saved in:
8
Is beauty a premium? : a study of the physical attractiveness effect in service encounters
Li, Yaoqi
;
Zhang, Chun
;
Laroche, Michel
- In:
Journal of retailing and consumer services
50
(
2019
),
pp. 215-225
Persistent link: https://www.econbiz.de/10012114155
Saved in:
9
The antecedents of customer mistreatment : a meta-analytic review
Liu, Pei
;
Ma, Yu
;
Li, Xin
;
Peng, Caodie
;
Li, Yaoqi
- In:
International journal of contemporary hospitality management
34
(
2022
)
8
,
pp. 3162-3200
Persistent link: https://www.econbiz.de/10013412857
Saved in:
10
Can beauty save service failures? : the role of recovery employees' physical attractiveness in the tourism industry
Li, Yaoqi
;
Zhang, Chun
;
Fang, Shujie
- In:
Journal of business research : JBR
141
(
2022
),
pp. 100-110
Persistent link: https://www.econbiz.de/10013167959
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