When service customization in tourism backfires : exploring the value restoration mechanism to prevent value codestruction
Lishan Xie, Xin Liu, Dongmei Li and Xinhua Guan
| Year of publication: |
2024
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|---|---|
| Authors: | Xie, Lishan ; Liu, Xin ; Li, Dongmei ; Guan, Xinhua |
| Published in: |
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education. - Thousand Oaks, Calif. : Sage, ISSN 1557-7554, ZDB-ID 2202405-0. - Vol. 48.2024, 7, p. 1197-1211
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| Subject: | service customization | value codestruction | value restoration | Kundenwert | Customer value | Beziehungsmarketing | Relationship marketing | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Dienstleistungsmanagement | Service management | Zahlungsbereitschaftsanalyse | Willingness to pay | Betriebliche Wertschöpfung | Value creation |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1177/10963480221137777 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10015192421