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Customer satisfaction
Consumer behaviour
37
Konsumentenverhalten
37
Relationship marketing
31
Beziehungsmarketing
30
Customer integration
17
Kundenintegration
17
Entrepreneurship
16
Marketing
16
Dienstleistungsqualität
15
E-commerce
15
Electronic Commerce
15
Entrepreneurship approach
15
Service quality
15
Business start-up
14
Unternehmensgründung
14
Internet marketing
13
Online-Marketing
13
Theorie
13
Theory
13
Digitalisierung
11
Digitization
11
Betriebliche Wertschöpfung
9
Innovation
9
Value creation
9
Bibliometrics
8
Bibliometrie
8
Dienstleistungssektor
8
Erfolgsfaktor
8
Kundenzufriedenheit
8
Online retailing
8
Online-Handel
8
Service industry
8
Service-Dominant Logic
8
Service-dominant logic
8
Dienstleistung
7
Dienstleistungsmarketing
7
Lieferantenmanagement
7
Marketing management
7
Marketingmanagement
7
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English
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Schumann, Jan Hendrik
5
Ranjan, Kumar Rakesh
3
Hüttel, Björn Armin
2
Komor, Marcin
2
Sugathan, Praveen
2
Ates, Zelal
1
Balaji, M. S.
1
Blazevic, Vera
1
Büttgen, Marion
1
Evanschitzky, Heiner
1
Grüner, Alina
1
Jha, Subhash
1
Jiménez, Fernando R.
1
Mulky, Avinash G.
1
Postel, Lea
1
Praxmarer-Carus, Sandra
1
Shainesh, G.
1
Shannon, Randall M.
1
Sharma, Arun
1
Stringfellow, Anne
1
Volz, Julian
1
Wangenheim, Florian von
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Wünderlich, Nancy V.
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Journal of business research : JBR
2
Industrial marketing management : the international journal for industrial and high-tech firms
1
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
1
Journal of international marketing
1
Journal of retailing
1
Three essays on success factors of digital and non-digital services
1
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ECONIS (ZBW)
8
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1
Effect of service-related resources on employee and customer outcomes in trade shows
Jha, Subhash
;
Balaji, M. S.
;
Ranjan, Kumar Rakesh
; …
- In:
Industrial marketing management : the international …
76
(
2019
),
pp. 48-59
Persistent link: https://www.econbiz.de/10011990721
Saved in:
2
Atypical shifts post-failure : influence of co-creation on attribution and future motivation to co-create
Sugathan, Praveen
;
Ranjan, Kumar Rakesh
;
Mulky, Avinash G.
- In:
Journal of interactive marketing : a quarterly …
38
(
2017
),
pp. 64-81
Persistent link: https://www.econbiz.de/10011695225
Saved in:
3
Co-creating the tourism experience
Sugathan, Praveen
;
Ranjan, Kumar Rakesh
- In:
Journal of business research : JBR
100
(
2019
),
pp. 207-217
Persistent link: https://www.econbiz.de/10012023796
Saved in:
4
Cross-cultural differences in the effect of received word-of-mouth referral in relational service exchange
Schumann, Jan Hendrik
;
Wangenheim, Florian von
; …
- In:
Journal of international marketing
18
(
2010
)
3
,
pp. 62-80
Persistent link: https://www.econbiz.de/10008657427
Saved in:
5
Spillover effects of service failures in coalition loyalty programs : the buffering effect of special treatment benefits
Schumann, Jan Hendrik
;
Wünderlich, Nancy V.
; …
- In:
Journal of retailing
90
(
2014
)
1
,
pp. 111-118
Persistent link: https://www.econbiz.de/10010359932
Saved in:
6
The influence of customer characteristics on frontline employees’ customer need knowledge
Hüttel, Björn Armin
;
Schumann, Jan Hendrik
;
Büttgen, …
- In:
Three essays on success factors of digital and …
,
(pp. 116-155)
.
2017
Persistent link: https://www.econbiz.de/10011894444
Saved in:
7
Three essays on success factors of digital and non-digital services
Hüttel, Björn Armin
-
2017
Persistent link: https://www.econbiz.de/10011809790
Saved in:
8
Sharing is caring? : the effect of negative peer-to-peer experiences on loyalty intentions in the sharing economy
Grüner, Alina
;
Postel, Lea
;
Schumann, Jan Hendrik
- In:
Journal of business research : JBR
181
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014556705
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