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Tourists' satisfaction and sense of belonging in adopting responsible behaviors : the role of on-site and social media involvement in cultural tourism
Dini, Mauro; Curina, Ilaria; Francioni, Barbara; … - In: The TQM journal : the international review of … 35 (2023) 9, pp. 388-410
Persistent link: https://www.econbiz.de/10014460356
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Store satisfaction and store loyalty : the moderating role of store atmosphere
Francioni, Barbara; Savelli, Elisabetta; Cioppi, Marco - In: Journal of retailing and consumer services 43 (2018), pp. 333-341
Persistent link: https://www.econbiz.de/10011883221
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Web atmospherics as drivers of shopping centres' customer loyalty
Savelli, Elisabetta; Cioppi, Marco; Tombari, Federica - In: International journal of retail & distribution management 45 (2017) 11, pp. 1213-1240
Persistent link: https://www.econbiz.de/10011815154
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On-campus accommodation service quality : the mediating role of students' satisfaction on word of mouth
Gabbianelli, Linda; Pencarelli, Tonino - In: The TQM journal : the international review of … 35 (2023) 5, pp. 1224-1255
Persistent link: https://www.econbiz.de/10014321615
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In-store technologies to improve customer experience and interaction : an exploratory investigation in Italian travel agencies
Dini, Mauro; Splendiani, Simone; Bravi, Laura; … - In: The TQM journal : the international review of … 34 (2022) 7, pp. 94-114
Persistent link: https://www.econbiz.de/10013537703