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Relationship between service quality, customer satisfaction & customer loyalty in Shiraz banking system

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Investigating the effective factors in users' satisfaction with social network sites

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How you appraise your relationship with your colleagues matters, but not as much as how you appraise your relationship with your manager : predicting employee job satisfaction and commitment

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Is organizational citizenship behavior an attractive behavior for managers? : a Kano model approach

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A measurement of service experience at touch points in banking industry : model development and validation

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Investigating the customer-to-customer interaction during the customer journey in banking industry

Yadollahi, Shahrbanoo; Kazemi, Ali; Ranjbarian, Bahram - In: International journal of bank marketing 42 (2024) 7, pp. 1736-1759

Persistent link: https://www.econbiz.de/10015202457

Investigating the customer-to-customer interaction during the customer journey in banking industry

Yadollahi, Shahrbanoo; Kazemi, Ali; Ranjbarian, Bahram - In: International Journal of Bank Marketing 42 (2024) 7, pp. 1736-1759

Purpose Customer-to-customer (C2C) interactions substantially affect the overall service experience. This study attempts to provide a better and deeper understanding of C2C interactions during the customer journey in the banking industry. The study aims to investigate the complexities of these...

Persistent link: https://www.econbiz.de/10015344588