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Assurance seals, on-line customer satisfaction, and repurchase intention
Park, Insu
;
Bhatnagar, Amit
;
Rao, H. Raghav
- In:
International journal of electronic commerce : IJEC
14
(
2009/10
)
3
,
pp. 11-34
Persistent link: https://www.econbiz.de/10003965112
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2
Competition in mediation services : modeling the role of expertise, satisfaction, and switching costs
Agrawal, Manish
;
Hariharan, Govind
;
Rao, H. Raghav
; …
- In:
Journal of organizational computing and electronic commerce
23
(
2013
)
3
,
pp. 169-199
Persistent link: https://www.econbiz.de/10009787387
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3
Trust and satisfaction, two stepping stones for successful e-commerce relationships : a longitudinal exploration
Kim, Dan J.
;
Ferrin, Donald L.
;
Rao, H. Raghav
- In:
Information systems research : ISR
20
(
2009
)
2
,
pp. 237-257
Persistent link: https://www.econbiz.de/10003869674
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4
The dynamics of pre- and post-purchase service and consumer evaluation of online retailers : a comparative analysis of dissonance and disconfirmation models
Park, Insu
;
Cho, Jeewon
;
Rao, H. Raghav
- In:
Decision sciences : DS
46
(
2015
)
6
,
pp. 1109-1140
Persistent link: https://www.econbiz.de/10011477288
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