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~subject:"Customer satisfaction"
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Subject
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Customer satisfaction
Messung
26,664
Measurement
26,421
Theorie
14,616
Theory
14,025
Satisfaction
13,164
Zufriedenheit
12,201
Lebensqualität
11,856
Quality of life
11,396
Schätzung
5,426
Deutschland
4,990
Welt
4,939
Estimation
4,855
World
4,718
Germany
4,370
Armut
3,986
Poverty
3,921
Konsumentenverhalten
3,842
Consumer behaviour
3,814
USA
3,609
Offenbarte Präferenzen
3,451
Revealed preferences
3,407
United States
3,327
Experiment
3,199
Sozialer Indikator
3,161
Social indicator
3,018
Einkommensverteilung
2,911
Income distribution
2,782
EU-Staaten
2,747
Risiko
2,744
Risk
2,691
EU countries
2,522
Kundenzufriedenheit
2,470
Arbeitszufriedenheit
2,439
Job satisfaction
2,430
Panel
2,380
Panel study
2,147
Gesundheit
2,103
Health
2,099
Wirtschaftswachstum
2,086
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Online availability
All
Undetermined
1,382
Free
390
CC license
62
Type of publication
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Article
2,218
Book / Working Paper
291
Journal
1
Type of publication (narrower categories)
All
Article in journal
2,072
Aufsatz in Zeitschrift
2,072
Aufsatz im Buch
92
Book section
92
Graue Literatur
60
Non-commercial literature
60
Arbeitspapier
59
Working Paper
59
research-article
35
Hochschulschrift
33
Thesis
26
Conference paper
25
Konferenzbeitrag
25
Case study
13
Fallstudie
13
Collection of articles of several authors
6
Sammelwerk
6
Aufsatzsammlung
4
review
3
Ratgeber
2
Bibliografie enthalten
1
Bibliography included
1
Forschungsbericht
1
Guidebook
1
Handbook
1
Handbuch
1
Lehrbuch
1
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1
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1
Rezension
1
Statistik
1
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1
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1
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1
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Language
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English
2,385
German
123
Undetermined
2
Author
All
Han, Heesup
23
Svensson, Göran
21
Ringle, Christian M.
12
Sirgy, M. Joseph
11
Gil Saura, Irene
8
Gudergan, Siegfried
8
Hill, Nigel
8
Homburg, Christian
8
Roberts-Lombard, Mornay
8
Aksoy, Lerzan
7
Karjaluoto, Heikki
7
Mostert, Pierre
7
Sarstedt, Marko
7
Töpfer, Armin
7
Ladeira, Wagner Junior
6
Mainardes, Emerson Wagner
6
Pérez, Andrea
6
Santini, Fernando de Oliveira
6
Su, LuJun
6
Verhoef, Peter C.
6
Wong, IpKin Anthony
6
Yu, Grace B.
6
Al-Ansi, Amr
5
Balaji, M. S.
5
Bilgihan, Anil
5
Buoye, Alexander
5
Cervera-Taulet, Amparo
5
Cheah, Jun-Hwa
5
Chua, Bee-Lia
5
Deshwal, Pankaj
5
Hyun, Sunghyup Sean
5
Høgevold, Nils
5
Høgevold, Nils M.
5
McColl-Kennedy, Janet R.
5
Petrick, James F.
5
Prayag, Girish
5
Rodríguez del Bosque, Ignacio A.
5
Ryu, Kisang
5
Salini, Silvia
5
San-Martín, Sonia
5
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Institution
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Books on Demand GmbH <Norderstedt>
3
Erasmus Research Institute of Management
2
European Commission / Directorate-General for Employment, Social Affairs and Inclusion
2
ICF International
2
Verlag Dr. Kovač
2
Volkswirtschaftliche Fakultät, Ludwig-Maximilians-Universität München
2
Cornell University / Food and Nutrition Policy Program
1
European Commission / Joint Research Centre
1
Fachhochschule Reutlingen / European School of Business
1
Freie Universität Berlin
1
Förderverein für Marketing an der Universität Hohenheim
1
Ludwig-Maximilians-Universität München
1
National Bureau of Economic Research
1
Springer Fachmedien Wiesbaden
1
Steinbeis-Stiftung für Wirtschaftsförderung
1
Technische Universität Hamburg
1
United States / Dept. of Agriculture / Economic Research Service
1
World Bank
1
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Published in...
All
Journal of retailing and consumer services
84
Journal of business research : JBR
63
International journal of hospitality management
61
Journal of travel and tourism marketing
45
Tourism management : research, policies, practice
44
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
37
The journal of services marketing
32
International journal of contemporary hospitality management
28
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
28
Journal of hospitality marketing & management
26
Tourism analysis : an interdisciplinary tourism & hospitality journal
23
Tourism management perspectives : TMP
23
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
21
Services marketing quarterly
21
Service business
20
The service industries journal
19
Cogent business & management
18
Journal of hospitality and tourism insights
17
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
17
Total quality management & business excellence
16
Asia Pacific journal of marketing and logistics
15
International journal of quality & reliability management
15
Journal of vacation marketing
15
Journal of marketing for higher education
14
Journal of service management
14
International journal of productivity and quality management : IJPQM
13
The international review of retail, distribution and consumer research
13
The journal of business & industrial marketing
12
International journal of bank marketing
11
International journal of services and operations management
11
International review on public and non-profit marketing
11
Journal of Asian finance, economics and business : JAFEB
11
Psychology & marketing
11
The TQM journal : the international review of organizational improvement
11
Journal of Services Marketing
10
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
10
Journal of service research : JSR
10
International journal of business information systems : IJBIS
9
International journal of consumer studies
9
International journal of event and festival management
9
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Source
All
ECONIS (ZBW)
2,467
Other ZBW resources
40
RePEc
2
BASE
1
Showing
1
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date (newest first)
date (oldest first)
1
Expectation-achievement gaps and
satisfaction
in World Cup football supporters : a quasi-experiment
Robinson, Mark A.
;
Davis, Matthew C.
;
Unsworth, Kerrie L.
- In:
European Sport management quarterly : ESMQ
23
(
2023
)
5
,
pp. 1304-1327
Persistent link: https://www.econbiz.de/10014330791
Saved in:
2
Development of a scorecard to measure the
satisfaction
and happiness in higher education
Shetty, Dasharathraj K.
;
Malarout, Namesh
;
Naik, Nithesh
; …
- In:
International journal of business information systems : …
45
(
2024
)
2
,
pp. 143-171
Persistent link: https://www.econbiz.de/10015061783
Saved in:
3
Are you really satisfied in life? : developing a scale on life
satisfaction
Dhir, Swati
;
Shiwangi Singh
;
Singh, Lata Bajpai
- In:
Journal of Indian business research
16
(
2024
)
4
,
pp. 452-469
Persistent link: https://www.econbiz.de/10015207511
Saved in:
4
Birth
Satisfaction
Units (BSU) : measuring cross-national differences in human well-being
Pritchett, Lant
-
2010
Persistent link: https://www.econbiz.de/10008822120
Saved in:
5
Customers' needs
satisfaction
: a scale validation with refinement in the integrated resort setting
Ahn, Jiseon
;
Back, Ki-Joon
;
Choe, Yeongbae
- In:
International journal of hospitality management
82
(
2019
),
pp. 39-47
Persistent link: https://www.econbiz.de/10012121391
Saved in:
6
Customer service well-being : scale development and validation
Falter, Mareike
;
Hadwich, Karsten
- In:
The service industries journal
40
(
2020
)
1/2
,
pp. 181-202
Persistent link: https://www.econbiz.de/10012207504
Saved in:
7
Birth
Satisfaction
Units (BSU) : Measuring Cross-National Differences in Human Well-Being
Pritchett, Lant
-
2013
, rich or poor). The result could be a cardinal ranking of country of birth
satisfaction
units, how strongly someone would …
Persistent link: https://www.econbiz.de/10014151965
Saved in:
8
Psychological empowerment and life
satisfaction
: the mediating effect of organisational citizenship behaviour
Vijayalakshmi, P.
- In:
International journal of business innovation and …
31
(
2023
)
3
,
pp. 339-355
Persistent link: https://www.econbiz.de/10014336930
Saved in:
9
Customer effort in value cocreation activities : improving quality of life and behavioral intentions of health care customers
Sweeney, Jillian C.
;
Danaher, Tracey S.
; …
- In:
Journal of service research : JSR
18
(
2015
)
3
,
pp. 318-335
Persistent link: https://www.econbiz.de/10011336505
Saved in:
10
Applying expanded servicescape to the hotel industry
Lee, Seonjeong
;
Chuang, Ning-Kuang
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
4
,
pp. 771-796
Persistent link: https://www.econbiz.de/10013171233
Saved in:
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